So collection of the vehicle at Zurich, had to wait in line because only one staff member on duty. Not given paperwork on allocated vehicles condition. Informed was being upgraded to next sized car, of which I did not want as I booked an economy car to save fuel (as a result i spent more on fuel because of upgrade). Told no economy cars available!!!! Got to vehicle, which was covered in scratches, dents, marks etc (is this why I wasn't given the paperwork on condition of allocated vehicle). Informed lady in enterprise office who gave out the keys, wasn't interested in this car and told me to take photos of scratches etc and report them on the return. Told me she was too busy to look at vehicle (outstanding) During the use of this vehicle I was not impressed. Having returned vehicle at airport with full tank of fuel, and placed keys in security box, I have to this day received no confirmation from the company of the vehicles return, nothing. Not really good enough, and not what I paid for