Jeep car rentals in West Hollywood

Great. Return was easy.

Excellent. But they should have told me there was a toll sticker on the front window.

Excellent service.

All went well according to our plan with pick up and drop off with friendly customer service, and I’m very pleased with the staffs.

My reservation was canceled when I got there to pick up the car

Heather was amazing in Palm Springs

Everything was good excellent customer service car was almost new

Less hard sell on tolls, insurance, upgrade

There were hidden fees, extra charge if you don’t buy the insurance from them ! 8$ per day + the amount that you see on Kayak

Easy access nice sales associate

Pick up wasn’t very smooth, had to wait longer than expected.

The car booked wasn’t available they didn’t upgrade my can or give me any car Instead . the Agent’s were helpless, careless and so ignorant with me .

Hello, I made my reservation online. When I got the the pickup counter I was told the prices in my online reservation were wrong and that it would be substantially more. I understand the need for a deposit, but the gentleman at the counter said the deposit would be $5,000 and the rental would be $367.25. I was quoted $2500-$3500 for the deposit by your websites customer service when I reached out to let them know of the experience. Online my rental was quoted at $208.61. Only the $3500 deposit option the counter man said matched what your website provided. Nothing else matched. There were cheaper deposit options, but the rental would be more than triple my original price. I was told $3500 deposit and $512.81 for the rental. $1000 deposit and $618.56 rental. $500 deposit and $671.46 rental. I ended up going with a different provider. This was my first and only time using Kayak. I know one persons business won’t affect you, but if they continue to tarnish your reputation and reliability it will eventually hurt you. I wish you would reach out to them and fix this for the next guest who tries to use you.

We had exceptional customer service!!! Perfect experience!

Have the rental available plus you kept $44.00 I cancelled at the desk

The people were efficient and pleasant, the car was clean and reliable, only problem was upon arrival at airport finding shuttle to office

Awesome experience and car!

The sales agent forced me to upgrade the car saying that the car I had rented was no longer available and I would have to wait for who knows how long unless I upgraded. There was an entire line behind me that would also have to wait for cars unless they upgraded? The woman next to me I later found out got a small car like she rented from another agent. The whole experience was sketch….lots of angry people leaving.