Toyota car rentals in Valencia

The agency not in the airport, we had to wait for a shuttle like more than 20min. Then we they would not allow my driver to pick up the car. The lady at customer service is snubby. I wasted 180Euro for nothing. Not recommended.

When I picked up the car, I was told that office will be open until 11pm for drop off. When I dropped off my car around 10.45pm, I was told that no extra charges will be added since car is undamaged and fuel tank is full. But later when I reviewed the invoice and my credit card, I was charged extra €40 without my consent and knowledge for “After hours drop off fee”. I clearly didn’t do any after hour drop off so felt like a scam pulled by this company!

The rent did not happen. The pick up location was wrong ( not my mistake)

A Disingenuous company who didn't mark up all the damage to the tired car they gave us, refused to update the damage report, refused to look at the car on return and then charged us 450 euros for damage we didn't do. We used them because they were cheap. If you use them make sure you check the car and get their agreement prior to driving away, but if I were you I would use a more reputable company. we will never use them again.

Long que waited over 45 mins for pick up. Vehicle had so much damage - and not cleaned.

Pick up process is incredibly complicated. They make you wait in queue to go up to the counter where they confirm your information only to be told to go fill in your document information at a kiosk. You then have to wait again to back to the same counter once you’ve filled all the information in. I did not like how this agency takes a fuel deposit, this was not mentioned anywhere prior to hiring the car.

I have a MAJOR COMPLAINT. I booked a car through Kayak. I was given an INCORRECT PICKUP ADDRESS on both the website AND in a confirmation email. The incorrect address I was given was: St Peters Street Maidstone, ENG, United Kingdom ME16 0SN This is conveniently located near a train station, and that is a major reason I booked. But there is NO EUROPCAR at that address! Instead, upon turning up, and calling Europcar for help, I found out that the real address is: Units 4, 8 Union Park, Maidstone ME15 9XT This is MILES AWAY, and it required a half-hour taxi ride for me to get there. --- Now, there was a separate issue, that I accidentally made my booking for the wrong date! I intended Tue 12 Nov, but accidentally booked Tue 19 Nov. I did not notice this mistake until after I had made the inconvenient, expensive journey from the incorrect address I was given to the correct address. Europcar there were able to help me with a new booking, and I cancelled the old. Notwithstanding the above, I would like to know how you will remedy the problem of the incorrect address shown on Kayak and in confirmation emails, and compensate me for inconvenience that caused.

When I returned the car hire early I got no refund bandits

Dealt with Denny and Gareth at pick up and drop off Both were extremely helpful and would give the 10/10 for customer service and assistance thank you

Easy pickup and drop off. Unfortunate that the car had so many undocumented dings and marks that I had to ensure became documented as I was afraid I would be blamed. In the end everything was ok and nothing came back on me. Overtime would be comfortable renting again.