Tesla car rentals in San Bernardino

While Payless advertise a 100% smoke-free fleet rental car had definitely been smoked in. I tried to clear the air every time I got in it losing a can of febreze but could never overcome the smoking stench. Additionally, the car had numerous dings and the transmission made noise whenever it was in gear. The car definitely had mechanical, cosmetic, and smoking odor problems.

Good experience, everything was handled efficiently and on time The shuttle was ready to pick up to and from airport. The car we got was very basic so at times it struggled to drive uphill but we made it.

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

The car was too old.

Rented a car with them. Got about 6 hours before the back left tire was flat. Had the people come to change it and they said that that car should have never been rented and it was a disaster, waiting to happen. When the people came to change it, they tried to get the specific piece for that specific car out of the back and it was not there so they could not change the tire. I ended up having to wait a couple days until another tow truck came and loaded the car onto the back, then had to ride with them two hours to the nearest shop so that I could get a different car and drive two hours back. They refused to just send a new car to me, and I still ended up paying for more than half of my rental even though I only got to use the car two out of eight days.

Not expecting to be charged a "location surcharge" not mentioned in my Kayak booking. The booking was around 88$ (I recall) the location surcharge is 51£ (about 65USD) so the booking for the car is almost double. How can one rely on Kayak when making a booking?

Easy access nice sales associate

Pick up wasn’t very smooth, had to wait longer than expected.

The car booked wasn’t available they didn’t upgrade my can or give me any car Instead . the Agent’s were helpless, careless and so ignorant with me .