Toyota car rentals in Round Rock

I had given flight number and my car was reserved at the wrong airport. I called Alamo and they told me I was out of luck. So I got gauged by Avis

Easy to Order but the 1/2 hr wait for counter staff to work without internet was a pain. Staff were doing their best at the time. Just lucky it was a sunday

Mr. Phil was very friendly, helpful, courteous, and professional. 10/10!

Fox rental car: no signs saying europcar in the building at all. The wait was 45 mins then when I got to the agent she told me I was priority because I booked through europcar however there were no signs at all saying that. Car was fine

Very good service the car was ready and waiting for me.

The car had a lot of miles on it and was quite worn and a little soiled inside. Would have preferred a better standard for the $ paid.

Though I returned the car on time, I received a text to return the call 3 days afterwards and then I had to call customer care multiple times.

Nothing

Very good

No phone number available to call for pick up and was very late/early AM and elderly mom was outside nearly 45 minutes waiting for shuttle driver. Once picked up, everything was excellent

More people working the desk to speed up check in and drop off.

Shuttle driver was helpful in Miami.

Line went pretty fast and the representative was very nice and helpful

Was charged for fuel (3 gallons) when I returned the car topped off. Completely unsatisfactory!

Got charged for key, full tank of gas and towing inspite of dropping the car with the key and full tank at the car rental drop off.

Although we reached out during their normal business hours, we were never able to pick up the car, because we weren’t able to contact them to get the shuttle to the location. We finally got in contact with someone who told us she would call us back with an update on when to expect the shuttle, but she never called us back.

The car made an insane vibrating bass sound that people could hear from outside, it sounded like there was some black market subwoofer in there. I rented this car to attend my grandfathers FUNERAL. I’m in the procession sounding like I’m blasting bass filled music! I tried to call them to be like what on earth and they never answered. When I returned the vehicle and reported the noise to them they were like “oh yeah we know about that, this type of car is probably going to get recalled because they all make that noise.” Seems like something one would mention BEFORE. Also took like 45 minutes to get the car because they had one person at the desk and the people in front of us didn’t have a shred of the details they needed so there was just a line forming behind them. Also the car was overdue for an oil change by THREE THOUSAND miles and the car kept sending an alert about how the oil life was at 0%. When I told them this when dropping off the car they were just like “oh yeah we know”

They said pickup was at the airport. It is not. You have to walk 1/3 mile with your luggage to take a shuttle to their place which is 15 minutes away. I waited thirty minutes for the shuttle and finally gave up and rented from another company.

The charge for being under 25 is too much. An added 38 dollars per day is unbelievable.

Quick and easy pickup for our last minute travel changes. Helpful team that got us back on the road as fast as possible

When I returned the car, there was an additional $106 charge on the receipt. The agent’s response was that he already closed it and couldn’t assist. He did not allow me to review it beforehand, nor did I sign anything. Was told to call the 800 number. Attempted that on 3 separate occasions and was on hold for 30 minutes

They did not have the auto promised - then promised another Hertz store, 29 miles away had it. They did not have the promised car, either.

Excellent customer service and ease of renting and returning.

Great vehicle, wonderful customer service to pick up and drop off.