Lexus car rentals in Reno

I like the price. Didn't like waiting in line for an hour to get to counter..

Good rental, I'll be back...

The car was provided with only 1/2 tank of gas, but had to be returned full. There was no one to communicate this issue with at pick-up. I asked if I could have a partial refund or the price difference at drop off, and was told no.

It took 90 minutes to get my car. When I made the reservation, I answered all the quesitons, flight number and expected landing time. And my driver license number, and credit card info. I had to do it all over again at the counter, and it took over 11 minutes to process my chip card. The counter person said that they had to find my car, and after confirming my car, the payment would go through and whatever made up story she had. It was clear that the people behind the counter needed training, as a manager was running from person to person. and when we walked across into the Reno parking building, we were told 25 minutes, which became an hour before our car was brought out. They had to clean it. When I was growing up, Avis had a slogan, we try harder. Now, the slogan should be, go f*ck yourself, we don't care. This is another example of a bust out by a private investment group buying a company and bleeding it out in fees and debt.

Personnel were friendly but the car I was first assigned at Meadow Wood Mall had an issue with low tire pressure by the end of our first day. We had to return it the next day when I awoke to a flat tire. Hotel personnel helped me fill up air so I could drive it back to the Mall. In the end, there was limited inventory so I was referred to the airport location. Staff that checked my car in at the airport apparently did not give me the proper slip with the end mileage or fuel tank status, so I had to go back to where the car return was after having already walked to the counter. Once returning to the counter the exchange was made, and everything was good, except that we discovered later that the inside of the car had not been cleaned and was full of food crumbs, food wrappers, etc. Things were sticky and dusty --- kind of gross, actually. I would highly recommend that staff pay more attention in cleaning the inside of the car as well as the outside of the car. That said, the second car ran well. The first should have never been assigned. It was a 2020 Honda CRV that had more than 40,000 miles

The car had been washed (very quickly I think, because it was not very clean and the inside had not been cleaned very well either), but it was comfortable. It came with gps which we didn’t expect, so that helped in getting around and to our next destinations. Overall, a good rental… just not very clean.

I need a reciept sent to me...

Very low staffing and long lines, with Hertz badged employees catering to Thrifty customers despite long Hertz lines.

Convenience- everything was great. Thank you.

Waited in line for an hour to get my car. This should be automated. What a waste of everyone’s time.

They didn’t have a car, there was nobody at the rental desk. Apparently they ran out of cars and closed early. No sign. Nobody to call.

Waited in line for 2 hours to pick up my rental car. Then after I got it I realized they charged me for insurance I had declined. Will never be using them again.