Toyota car rentals in Providence

Great. Return was easy.

Excellent. But they should have told me there was a toll sticker on the front window.

Excellent service.

Dollar failed to honor my reservation. I was yelled at by the two men at the Dollar desk for showing them my reservation. They told me they didn't have a car reserved for me and ordered me to leave. I have been traveling for business for the past 14 years and I have never been treated so poorly and with such contempt as I was by the two men working for Dollar. I will never use Kayak or Dollar again.

Car wasn’t super clean- which is fine we have definitely rented worse. Clerk wasn’t happy that we booked 3rd party and discussed how it impact their job to make it harder by having to enter information provided by renter- then Tried to add on 1200 worth of insurance- wasn’t happy when I declined and argued about it. Girl that was there when we returned was very monotone and irritated with myself and previous customer

When we arrived there were two clerks who moved slower than molasses on a January morning. The gentleman at the Budget counter was argumentative and rude. The lady was a bit more with it but disinterested in helping very much. We were in St. Louis because my partner was dying, my son and I needed to get there as soon as possible. We reached out to the online provider, and they were very helpful. I am so glad they were able to assist us in changing the reservation and obtaining the rental vehicle. I will not use Dollar services again.

I specifically told the agent no CDW insurance. He added it so my $219 price you gave me was $545. Didn’t notice until the next day. You can’t call them and you can’t fix it. $10.55 per gallon if you don’t have time to put gas in the car. I feel totally taken. I looked at reviews and I am one of many - the overcharges seem pretty much how they do business. I will never rent from Thrifty again, ever.

Everyone was professional and courteous.

Staff were generally nice. The car was very dirty at pickup and I never received a receipt at drop off.

Good experience, everything was handled efficiently and on time The shuttle was ready to pick up to and from airport. The car we got was very basic so at times it struggled to drive uphill but we made it.

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

The price is very good but it takes a long time to deliver the car

The car smelled of cigarette smoke, and it was supposed to be a midsize but was given a small Nissan Sentra

was rejected our car, beware of booking third party with this location

Agent in providence was very helpful and accommodating

they didnt tell us that we couldnt use a dept. card. they also had over sold and were out of cars