Volkswagen car rentals in Philadelphia

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

The price is very good but it takes a long time to deliver the car

Kayak sold me an insurance policy that Payless said was worthless and would not honor it unless I made a $3000.00 us dollar deposit with them. I feel Kayak should have known this and not pushed their insurance. I also feel I should have been alerted to the price of insurance at Payless ($775.00)us.Eric

Clean car that was comfortable to drive. Check in and check out were smooth. No complaints. Would rent again.

The car had old windshield wipers that were falling apart. The air pressue light came on and when I filled up the tires I noticed that all of them had different PSIs.

I didn’t get the car and they said they’ll cancel the booking and I get refund which never happened. Hate kayak and Alamo

We wasn't able to rent

Complete mess. Told us they had concerns about the rental. Drove 45 minutes to find out we couldn't rent the vans. If you had concerns that would result in it not being rentable -- why wouldn't you call?

While I didn’t actually rent a car through Enterprise, they were kind enough to give me a call on Thursday (before my Saturday reservation) to verify pick and to remind me they closed at 1 pm. That was a little confusing as my plane did not arrive until 12:50 and if it was delayed at all they would be closed before I got there. Even though I requested a car for the airport my reservation was changed to a downtown location. That would not work out at all. Had to reserve another car with a different company. Thank goodness I did not pay in advance.

Picking up was not a welcoming experience. Conveniently the BMW X1 was not available, downgraded to a GMC. The attendant had no personality, and tried to only offer me the unlimited toll package, but I notice the basic and she couldn’t explain it. Other than that, when the car was clean, the drop off experience was great, no issues, lady was helpful and nice.

Customer service was great!

Awful experience

Horrible. Took well over an hour to obtain the rental when we arrived at the airport - they had one person at the desk and well over 20 customers waiting in line. A very frustrating experience.

Car was filthy , Price charged different than quoted

Was over charged by $219 after drop off. Was on time and filled up. Disputing extra charges. Car was nice and clean.

I believe front desk agent took advantage of the fact that booking said wild card for the car and assigned EV just to charge upgrade fee in order to get a gasoline vehicle.

I waited over an hour to pick up my rental car. I requested a minivan and they gave me a Honda pilot.

The gal at the desk when I got there tried to tell me the vehicle I have reserved/paid for online wasn't available and I had to argue to get them to make the car available... Other than that, things were okay.

Never again - is the only rental company that does require you.to see 2 ID incl passport, does a soft credit check, wanted to see my incoming and departing flight Information and so on Words then the immigration authorities just to grt a car - thanks bit others like Budget are much easier and customer friendly

We waited in line 2 hours to get to an agent. Then waited another 20 minutes to get the car. I paid for it in advance, but there was no honoring the reservations we have first. I’ve never seen anything like this- truly unreal.

After confirming the rental/putting through the payment, the price was "adjusted" to add $40. When I got to pick up the car, it turns out the cost had actually doubled from $200 to $400ish, with an additional $200 charge that would be refunded. So I had to hand over 3x as much money as they said I would. Obviously, I didn't have a choice. Felt like highway robbery. Disgusting.

Did not have the vehicle that I reserved. After an extended wait for the proper vehicle, the charging port on the Tesla model 3 was faulty and could not be charged. I was able to drive the vehicle from Philadelphia to my destination the first day and then could not use it again. After spending 3 days on the phone with Hertz, they decided to tow the vehicle at 2am and woke up and entire house of people and children. I was supposed to receive my refund 24 hours after the vehicle was towed. 2 days later and I have not received my refund. Completely awful.

Quality of car. Car seat could have been better.

Hidden airport fees and wait times for car