Subaru car rentals in Pensacola

Our flight was delayed in Dallas by the time we landed the pickup location was closed. We figured we would try to have the reservation switched to the airport pick up. They wanted an extra $1000.00 dollars to get the same car for the same amount of time. We then decided to just Uber and pick the cat up on Sunday. Nope! They are closed on Sunday and our reservation was only good for 24 hours after the original pick up time. We had NO RENTAL ALL WEEK FOR OUR FAMILY OF 7!! At least we found a nice customer service rep at the 1-800 number that couldn’t get us a car but refunded my money.

The staff at the location was the friendliest and most hospitable group. And we really couldn’t beat the deal we received. Great price.

Off site from airport, but great customer service! Easy!

easy pick up - easy drop off. car was the perfect size for a family of 5 and lots of room for luggage.

Did not know I would be charged for a booster seat until drop off. Was told just to grab one when asked… did not know there were additional charges. Could have bought one for that price! Outrageous

At pickup at 10am, I was assured I had the car for 24 hours but could drop it off early in the afternoon. I was NOT informed by Kayak or the rental agency that the dropoff location would close early in the afternoon and have zero after-hours options. This caused me to miss several work-related events and fruitlessly drive across the city to another location that was also closed. When I finally was able to return it the following morning at 9am (after paying for unplanned overnight parking and missing more important events in the process), I was charged for two days despite being assured the rental was for 24 hours. I also had to pay for gas because it had gone down from full and I had no time to refill the gas tank for the second time in a row. Terrible experience, and I will think twice before using in the future.

Nice car, lousy attitude of personnel, and ridiculous over-rental-time policy. Let’s face it: Travel involves lots of unexpected events….like cancelled flights. But be assured…..that doesn’t matter to Avis or their employees, even if you’re only two hours late. They’re gonna charge you another FULL day — with a “so sad…..too bad” attitude. I have told Avis they have lost a good customer forever. Arrogance and stupid policies don’t mix well with proper customer service.