Volkswagen car rentals in Palma de Mallorca

I was told they accept debit cards. But instead of putting a hold on my card for a deposit they hit me with expensive insurance. Also I never got the car I ordered. They said it was an upgrade to a larger car. But I ended up spending €240 on petrol and petrol is expensive in Greece. So overall it was an expensive 5 days

Pretty good

When I rented the car I thought I put a $125 deposit on the car for any damages, because I knew I had not paid for the extra insurance. I had planned to use my credit card rental insurance coverage. While driving our first car, we had a blowout with one tire. The second car they gave us had no working air conditioning. The third car was great. When returning the car and resolving our account, I was informed that the $125 was the smart coverage insurance, so there would be no charge for the tire replacement. Supposedly, the tire replacement costs 300 euros. Since it was only $125, I did not press it further.

Came two hours before scheduled pickup time and were doing mandatory full coverage to take the car. Seems scammy

Expedia did not allow me to pay for insurance during the booking process and informed me to pay $26 at OK Mobility's counter, but during the pick up they asked me to pay €50 instead. So I didn't pick up the car and I only wasted 3 hours negotiating and contacting Expedia with no help and therefore it was a horrible experience for me and my family.

I actually rented at the wrong location. I reserved a car at the train station rathe then the airport. When I did get to the airport they couldn’t transfer the reservation so I had to trek to the train station and once there was greeted by Juan Pablo, who was above and beyond amazing. Got me into my car, changed the drop off/return to the airport and made sure my phone was working with CarPlay. The car I chose was nice, even if a bit lager for the roads of the small towns I visited, but it worked out well.

Everything was great

Car I booked was not available (they were overbooked). I had to pay significantly more for an upgrade.

The car was supposed to be at the airport, but the rental facility was actually airport adjacent, requiring a private cab ride (Sixt did not offer a shuttle service).

Front desk clerk was very helpful in getting the car I needed.

Easy process

Excellent value and service. Very easy with many cars right at the airport.

The bus pick up at the airport is not properly signed and it took us a while to find it

They charged me 80 Euros for a minor scratch that I’m certain I didn’t make. It’s small enough that I missed it in the initial inspection but somehow the guy found it easily upon return. They know the charge is small enough that the insurance will cover it or the customer won’t pursue. It’s a great scam.

They gave my car away as my flight was delayed

Excellent customer service. Friendly and fast. Easy return. 5 stars!

The front desk was really gentle. Also, as there were no Seat Ibiza available, they got me another car from a superior category for no added cost. So it was really great! The only thing that i would change is that they close really early (1 PM)

Very nice car, clean, No issues at all getting in or out.

Avis has franchise network in Palma. Franchises are operating under the name of Avis, but fiscally separate entities/companies. Avis cars and customer service are separate between original Avis (airport) and franchises (city center). So be careful where you rent your car. Office in the Palma city center is franchise, meaning all issues to be solved only there, no car exchange or reservation changes between Palma center office and airport. Working hours of Palma city center office 9-12 in the morning. Pick up to be done between those hours. If you delay, no car for you. Palma central office is very unfriendly and do not stand for the customer. This is literally what they told me, after my flight was delayed: "Even if you called in advance to mention delay, we would not keep your reservation". They just offered to return money, but no car would be arranged. Very pity. Caused a lot of troubles and additional expenses. Although all this nasty situation happened in the city center, office in Palma airport had great customer service, willing to help solve issue. At the end, I've got the car, but will never again rent a car by Avis in Palma.