Volkswagen car rentals in Oklahoma City

Had to cancel because they didn’t have a car available. Called me 10 minutes before pick up to tell me they didn’t have a car.

This particular look cation is great. The only issue I have is with kayak.com. It was $6 cheaper to rent directly from budget and the car was bigger. Kayak doesn’t classify the cars the same way budget does. For the price I paid with kayak for a keep compass, I would have been in the next larger class if I had rented directly from the budget location. I will not use kayak again. I will always use budget from now on.

Great

Friendly

All was great....car was upgrade which I liked an d everything was smooth. I am apparently being charged for a toll which I have never seen before and I was not in any new areas....anyway all was good.

They ran out of cars.

We had an early flight. No issue. They do not use gate control: very efficiently and no waste of money Philip

I wanted to change my pickup time to 3 hours earlier the same day. I was told it would increase my rental fee by $120. I immediately canceled my reservation and went to National!

Very smooth. Car was clean and smelled great.

Quick service, clean car!

I had made my reservation ahead of time before my travel date through Kayak. I also called Avis's rental office to verify my reservation and all and they confirmed everything. On the day of my travel, I get there early in the morning to try to get on the road as soon as possible and the travel agent named Jim asked me for a corporate code in order for him to continue with my reservation. I asked, do you mean my reservation number, and he said, no, I need the discount code used for corporate members to get the rental price that you got. And I was like, what discount code are you talking about? I made the reservation through Kayak and in the reservation details, there was no corporate rate/discount shown. Well, for the love of me, I could not get him to understand I didn't have that discount code he was asking for and I needed a car because it had been 30plus minutes I had already wasted of my traveling time. He ended up, giving me a higher rental than what I had originally booked. I told him it was his word against Kayak's. I was beyond mad and felt so bad I am never going through Avis ever again.

They could not find my rental that i had scheduled. Even with confirmation number they could not locate my reservation

It took more than an hour to get my car at the OKC airport. Neither of the 2 employees could get their tablets to work. Enterprise allows customers to reserve cars online that pick-up at airport locations and return to city locations. Apparently this isn't supported internally at Enterprise and causes all kinds of issues. I had to go back to the airport the next day to try to get my rental straightened out since phone customer support was useless. I returned the car to the agreed upon city location in Houston but they were unable to give me a receipt because of the aforementioned issue with picking up and dropping off at other locations. I was told I would be contacted by the OKC airport location but I returned several days ago and am still waiting. I've had great experience with Enterprise in the past but they shouldn't allow customers to book rentals that they can't support internally. This entire experience has been a fiasco with lots of wasted hours and phone calls.