Lexus car rentals in Louisville

I had to wait over an hour for the only person working the rental desk at the hotel to show up. I kept calling and he said 10 more minutes and I will be there.

They took forever!!!! I have never booked with them because of the line I see everytime I get into LA but I just happened to land at 1am and thought it wouldn't be busy but we had to wait 2 hours for a car... ridiculous.

Reserved a certain vehicle and when I went there they didn't have any available and had to cancel my reservation.

They had no cars to rent on my date of pickup. I was told to come back in 3 days. My rental contract was for 4 weeks (28 days) but since i could not rent the first 3 days i was charged now for the last 4 days. I was told at rental that i could extend my rental. I was renting because my car was being repaired. So 2 days before the contract was to end i called the local store who told me they did not have the authority to extend and that i must call Hertz 800 number. I spoke to someone i in the Philippines who told me they couldn't extend but the local could. Ultimately i purchased another contract for the same car. When i returned to the local to change contracts i was told the car i had been driving was already sold and i must change cars. There was another customer at that location who made a reservation months ago and told there were no cars for her to rent. Herz oversells continually.

The lady that checked me out was excellent! My rental wasn’t ready on time she apologies for the inconvenience. Offered me different options after the rental arrived once I seen it’s wasn’t what I was expecting.

Why would hertz say they would rent me a car and call me after the rental was reserved and tell me they didn’t have a car to rent me. They probably rented my reserved car to someone else for more money.

No cars available so had to wait approximately 4 hours for a car for the second time in 2 weeks. Will never use dollar again.

The lady behind the counter was nice but the line was extremely long and I waiting for 40min to pick up my car.

After a 1 hour drive to the airport for a one way car rental due to full flight I was told they had no car and wouldn't be getting any. There was a waiting list with over 20 people that had reservations for cars that weren't available upon arrival. The worse experience I've had in over 35 years in the airline business dealing with a rental. After calling Dollar the refused ti believe there was a car issue at that location.

The pickup process was not well run at all. Thirty minutes to get three people cars.

Your system let me reserve a car when none were available. That is unacceptable.

Car was dirty the attendant was by himself he did a great job——had to drive 30 miles to pick it up because of staffing issues drop off 6 miles for my house that was better