Volkswagen car rentals in London

Awful

The executive was rude didn’t know rules and unlawfully overcharged without any amendment in the signed contract. Legal action needed immediately

The didn’t accept to take the car and i stay another 5 hours in the airport to rent the car from another company and i send the email from first day is 16th of January tell now i dont have any answers Please kindly to confirm with them to refund my full amount Thanks

Very easy

We got run flat twice and had to call AA service 3 times on the road during our 3 days trip. It was horrible service ever because AVIS didn't maintain rental car properly. The service was overdue and the alert has been on during the trip

Smooth process and comfortable cars

When I picked the car up I was told that no insurance was included, and that basic collision insurance with a GBP 800 excess would be more than 2x what I paid for the car. I have been renting cars for 40 years, and never before have I been sold a car without any insurance. In the past there has always been insurance with a modest excess (eg GBP 1,500) which the client is invited to reduce by making an additional payment. I will be careful never to book through you again.

It was dodgy, non professional, outright scary and we opted to go with another company

My flight arrived at terminal 4, when I called the car rental team I was informed that they didn't pick up from terminal 4 and I would have to make my own way to terminal 2 or 3. Once at terminal 2 or 3 I would need to call them again. When I arrived at terminal 3 I called them and was told someone would pick me up in 10-15 minutes. After 30 minutes I called again and was told that someone would set off now to pick me up, so they hadn't even left their business to pick me up, if I hadn't called again how long would I have been waiting for? Upon arrival to the car rental place, I was informed that I had selected the cheapest option which didn't come with insurance which I needed. They gave me three price options, all which resulted in at least double the price of my original booking. At the time of booking I was not given the option of purchasing insurance, so a very deceitful way of hiding those additional fees making the renter think they have got a good deal. The fuel tank was only half full, resulting in me having to fill up before heading on my 5 1/2 hour drive, where the half tank wouldn't have gotten me to my destination. The gas station was only at the end of their road. Upon returning the car, I once again had to make my own way to the airport - terminal 4. They didn't even offer to take me to terminal 2 or 3. I will not use their service again, nor will I book a car through Kayak again.