Toyota car rentals in Lexington

Helpful staff, very accommodating.

Very accomidating to changing schedules, helpful, and readily available.

The staff were great

Poorly the costumer service number along the website was down

Took the vehicle to the Asheville, Hertz rental car return location at 9 AM. When the store opened no one was there I waited two hours and then had to leave had to pay a shuttle driver to return the keys later that day. In addition, the invoice I received included five days rental cost for one day rental. In addition, I spent two hours hours on the phone trying to contact someone at Hertz for information total run around Totally unacceptable I look forward to hearing from Hertz to resolve these issues and concerns. My rental contract number is 182634104

Easy check-in, no complaints, friendly staff.

Customer service was excellent. Car had almost 60k miles on it and needed new wipers and the USB port to get Apple CarPlay to work for navigation was loose and I often could not get it to make a solid connection.

Great staff

Easy to book and pickup. Friendly and great service.

Very good. Car needed to be cleaned.

Quick and easy! Friendly associate. Very good price.

Prices for rentals are through the roof. Deposit on top of reservation was unbelievably high. Counter experience included an agent that seemed to think that these prices were absolutely normal and $1000 (deposit included) was normal for a 4 day rental Also, Mazda car we rented took us 4 days to figure out instrument cluster. Highly dissappointed

The lady @ desk was amazing and friendly and got me in & out.

Very easy pick up and drop off. Very nice car. The funds held on my credit card on Saturday were promptly released by Monday which I appreciate.

MAJOR PROBLEM!! After finally reaching a NON English speaking person that I couldn't understand on the phone, made a reservation for a car at the Airport Location in Lexington KY for 8AM the next morning. Arrived and was refused the car b/c I didn't have a CREDIT card. Wasn't advised of this when reserving. THEN was charged a $50 NO SHOW FEE and was still CHARGED for the Car! Went through 15 automated options and 7 annoying folk to request refund and was advised refund would not take place until car was returned??!! WHAT CAR??!! Had to stop payment through my Bank! Never reached a Live ENGLISH Speaking person on the Phone! That Automated Nonsense is ABSOLUTELY Annoying! The next day, I wish I could remember his name, in the Lexington Downtown Office called as he promised he would when a car became available and went AB0VE and BEYOND with OUTSTANDING Customer Service to get me on my way!!!

It was excellent

We rented a car. The guy gave us a car with bald tires and 65,000 miles on it. When we said we weren’t taking that because it was unsafe he said well all I have are vans that haven’t been cleaned, but said pick one out. My husband picked one and then the guy started rudely asking why he wanted that one?? Then another couple had just reserved a car online and came right over and he didn’t have a car for them, but told them they could take the one he was going to give us and that guy said he was not taking the one with bald tires either. Unbelievable!!

Confusing on returning rental in Bellingham. Avis slots of where to park.