BMW car rentals in Hollywood

Jenn was terrific!

I was pleased with everything except that they marked off the on me the same minute windshield ding that was noted in the previous damages list when I picked up the car, presumably because I had added insurance, so they can file another claim. Possibly just an error, but judging from the previous reviews it seems suspicious.

I was very pleased with the unexpected SIGNIFICANT upgrade -- I originally had booked a convertible, expecting just a Mustang convertible, so you can only imagine how happy I was when I arrived at the counter and was upgraded to a relatively brand new BMW Z4 at the same rate! Even better, with the original reservation, I would have had to return the car the next day by 7:30PM to the Orlando Airport and be charged two days' rate (my pick up was at 5PM Saturday, needing to return by 7:30PM Sunday and otherwise see a MASSIVE rate hike from ~$150 to ~$600). However, because of the change in vehicles, I could return it on Monday by 5PM for the original rate of ~$150 at the hotel I was staying in, saving me a LOT of hassle. I imagine Sixt may have lost some money with my reservation, but a great experience from start to finish.for me!

flexibility with drop off hour, friendly staff

Waited too long for the car. We got there 10 minutes before the appointment too. The car we asked for is not available. Gave us an”upgrade”, but it’s a gas guzzler. Also not unlimited miles like they said. It’s 60 miles a day. So false advertise from that angle. Probably not going to rent from them again.

They forced to take an Insurance which was not included in my réservation which I refuser. They Said you may or you leave …

The car advertised, a Lincoln Continental, was not available. The "or similar" was a Chrysler 300, which is not quite similar in my opinion, but that is OK. The rub is, according to the rental agent Hertz does not rent Lincolns; so, why advertise it?

Firstly, they tried to hand the car with me with an inspection sheet that was already filled out without me checking the car and wanted me to sign it. Secondly the car was not serviceable because the alignment was way off and the tire tread was so low that it could’ve gone out on me. I only found out about the tire tread when I stopped to get food and noticed that the wires were showing. I try to get a replacement vehicle and the customer service was able to get me that, but I had to drive to the nearest airport even though the tires could go out on me. So when I arrive they give me the run around about my contract being closed and I needed to see a manager. So after waiting in line just to have the next person refer me to the manager just to have them refer me to the next manager, I get told “I’m not customer service I don’t know why you’re not seeing me. The manager gets annoyed that everyone is sending customers his way and gets on the radio and chews everyone out for this. Basically, the first person could’ve resolved my issue but just decided to push his work off to someone else. Once we get everything situated, we have wait in an another line to get checked out by the security, at this point I’m running super late for my flight that’s 35 mins away. Apparently the paperwork I was given by the manager wasn’t the correct paperwork so the security guard treated me like I was stealing the car. He finally just gives up the attitude and let’s me leave and tells me if I get pulled over I would get in trouble with law enforcement. At this point I was just frustrated with the lack of competence these Avis employees have. I arrive to the Avis at the other airport I was supposed to depart from and it goes smoothly from there but turns out I was a few mins late for my flight all because it took about two hours dealing with the Avis at the other airport giving me the runaround. I am never going to use this company again awful and I had to buy new plane tickets because of an issue one person could’ve handled but decided to be lazy and just send the work to the next guy to have them do the same thing.

I booked an SUV as 5 of us were going on a long journey. When I got to the local city Avis office, the attendant told me that the she only had a 2 seat mustang or a Prius. I said that was too small for us for a long journey and she said the only other option was to take a taxi at my cost to the airport to change the car. I didn’t have time to waste going to an airport so had to take the Prius. I was not offered a discount or compensation for the downgrade. I was very disappointed with the service received.