Audi car rentals in Florence

Nothing

I liked the helpful staff

Worst experience ever. Called in the am to tell me they did not have a car but would have one later that day. I called two hours to verify they would have a car before close. They told me they were waiting on the truck to arrive with the SUV’s and were given permission to stay after close until all customers received their rental. Needless to say it’s been a week after my reservation and never received my rental. The company did not make any type of follow up call about my rental. I was forced to find another vehicle during my kids spring break. This reservation was made a month in advance AND they called me a couple days prior of the reservation to confirm. I will never rent from Budget again.

Customer service was very poor. They will try to sell you additional service form the get go and if you have questions about them, they will not answer them. They will only say, sign or not sign this is your decision. You do not feel comfortable as a client as their is a sense of getting ripped off.

I did not rent a car because I got sick and cancelled. But the Surprice person was very understanding, and he offered to change the date. Unfortunately our itinerary through Europe made that impossible. So I do recommend Surprice!

Place is a scam. Showed up an hour late for car rental, all small cars were taken so made us pay an additional 100euros to use a larger car and charged us for all upgrade insurance options in order to use it. Buyer beware if you don’t have an international drivers license they will overcharge you to compensate for this.

Great at first I was a bit upset cause I didn’t know I would need 2 forms of Identification being as I prefer to keep my passport safe as much as I can. Drop off and pick up were super easy. Just wish I could get those prices other times of the year!

Check in and check out very straightforward

Easy, clean, excellent cars.

They cancelled my reservation at last minute notice. Very upsetting.

They refused to provide the car I rented and stole my money.

I have a MAJOR COMPLAINT. I booked a car through Kayak. I was given an INCORRECT PICKUP ADDRESS on both the website AND in a confirmation email. The incorrect address I was given was: St Peters Street Maidstone, ENG, United Kingdom ME16 0SN This is conveniently located near a train station, and that is a major reason I booked. But there is NO EUROPCAR at that address! Instead, upon turning up, and calling Europcar for help, I found out that the real address is: Units 4, 8 Union Park, Maidstone ME15 9XT This is MILES AWAY, and it required a half-hour taxi ride for me to get there. --- Now, there was a separate issue, that I accidentally made my booking for the wrong date! I intended Tue 12 Nov, but accidentally booked Tue 19 Nov. I did not notice this mistake until after I had made the inconvenient, expensive journey from the incorrect address I was given to the correct address. Europcar there were able to help me with a new booking, and I cancelled the old. Notwithstanding the above, I would like to know how you will remedy the problem of the incorrect address shown on Kayak and in confirmation emails, and compensate me for inconvenience that caused.

It was initially hard to find the location of the rental office however they were extremely helpful in explaining how to pick up the car and drop it off. Without their instruction, we would have been very lost!! Super easy drop off and staff was pleasant and responsive.

The car had some dings which was fine, but the lack of 3 of the 4 hubcaps (wheel covers) was odd and made it look worse than it was. But it was a good value for the long-term rental, and the car performed well and was very advantageous in both tight urban environments and on the many narrow town and rural roads I encountered. I never could figure out the radio but no mechanical problems at all.

We ended up having to switch to a larger vehicle and after all was said and done, and signed, we drove off with a BMW iX xDrive 40. Very spacious, trunk space was on the smaller average. Overall, it was a very comfrotable drive, and having carplay/android auto, it was super easy to setup and get going. The Sixt Firenze office was easy to get to from Santa Maria Novella station. The team at sixt were very nice and had us on the road in no time. I would definitely rent from Sixt Firenze again.

Everything went well except for the waiting time to pickup the car, there was only one person at the office helping a long line of clients so to pick up the car took over an hour

Just a good experience