Jeep car rentals in Everett

Hello, I made my reservation online. When I got the the pickup counter I was told the prices in my online reservation were wrong and that it would be substantially more. I understand the need for a deposit, but the gentleman at the counter said the deposit would be $5,000 and the rental would be $367.25. I was quoted $2500-$3500 for the deposit by your websites customer service when I reached out to let them know of the experience. Online my rental was quoted at $208.61. Only the $3500 deposit option the counter man said matched what your website provided. Nothing else matched. There were cheaper deposit options, but the rental would be more than triple my original price. I was told $3500 deposit and $512.81 for the rental. $1000 deposit and $618.56 rental. $500 deposit and $671.46 rental. I ended up going with a different provider. This was my first and only time using Kayak. I know one persons business won’t affect you, but if they continue to tarnish your reputation and reliability it will eventually hurt you. I wish you would reach out to them and fix this for the next guest who tries to use you.

We had exceptional customer service!!! Perfect experience!

Have the rental available plus you kept $44.00 I cancelled at the desk

Great overall experience

Friendly staff, got an upgrade after initial mixup with payment.

Landed at the Everett airport to find that there was no sign of how to get to the rental spot & no shuttle that could take you or anyone at the airport that knew where to Uber to etc. Finally found a tiny budget number in the next terminal & there was a woman who said shed come get us, took 30 minutes in the cold at night to get us. While she was checking us out I told her that we had moved our flight to earlier on Sunday therefore would be dropping off the car earlier & she said no problem at all. Come to find that on Sunday they didnt open till 9 am while our flight was at 9:20 am - no sign of anyone who could help us so I called Budget customer service & they told me that I would need to go to the next operational Budget nearby - Seattle, an hour drive from where we were. That obviously wasn't going to work & he told me, well tough that's your only option. We proceeded to go online & found some information about an airport dropoff - amen & found a guy at Everett airport that worked in operations & knew how to handle the dropoff. Otherwise we would genuinely have no idea what to do with the car. I have still not received a receipt for my trip or any follow up that my trip was finalized. Really frustrating & horrible customer service.