Lexus car rentals in Edinburgh

The car was advertised as being provivded by Eurocar and for pickup at the airport terminal. However, it turned out to be an offside provider. I was not given the name of the provider or any details of a shuttle to get to the pickup location. I had to take taxi at my own cost to the location. This also added a extra hour to my journey. If I had been made aware the provider was not located at the airport terminal I would have booked this car. I'm very disappointed with the false advertising and the inconvenience this caused my family.

The agent who helped me (Javier) was excellent!!!! The car was dirty (back seat specially).

Comfort, cleanliness, pick-up & drop-off were all excellent but the price paid on the spot was 35% higher than the "pay at pick-up" on the QEEQ voucher

They cancelled my reservation at last minute notice. Very upsetting.

They refused to provide the car I rented and stole my money.

I have a MAJOR COMPLAINT. I booked a car through Kayak. I was given an INCORRECT PICKUP ADDRESS on both the website AND in a confirmation email. The incorrect address I was given was: St Peters Street Maidstone, ENG, United Kingdom ME16 0SN This is conveniently located near a train station, and that is a major reason I booked. But there is NO EUROPCAR at that address! Instead, upon turning up, and calling Europcar for help, I found out that the real address is: Units 4, 8 Union Park, Maidstone ME15 9XT This is MILES AWAY, and it required a half-hour taxi ride for me to get there. --- Now, there was a separate issue, that I accidentally made my booking for the wrong date! I intended Tue 12 Nov, but accidentally booked Tue 19 Nov. I did not notice this mistake until after I had made the inconvenient, expensive journey from the incorrect address I was given to the correct address. Europcar there were able to help me with a new booking, and I cancelled the old. Notwithstanding the above, I would like to know how you will remedy the problem of the incorrect address shown on Kayak and in confirmation emails, and compensate me for inconvenience that caused.

Easy to pickup and drop off! Quality cars

Staff were really friendly.

Good service, Very friendly staff, decent price!!!

Reserved car at 13.00 and came to location around 12.50. Finally got my car around 15.40. Based on other reviews the 2+ hours waiting time in queue for pre-reserved car is not uncommon at Hertz Edinburgh airport. All other rental counters at the airport had no queues.

They did not hold my reservation. I needed an automatic; my entire vacation depended upon getting this car (I cannot drive a manual). Showed up to get the car at 9am that morning -- NO CAR. No automatic. Then, the man behind the counter yelled at me when I told him how frustrated I was. He said he would never rent a car to me. I said, "What an empty threat--you don't have a car to rent to me." I will NEVER rent from any Hertz location ever again. Their company has lost me COMPLETELY, and I plan on telling everyone how awful they were.

Car rental pickup and drop-off was good but the prices have skyrocketed since Covid. It will probably be the last time I rent if prices stay this high