Jeep car rentals in Edinburgh

They cancelled my reservation at last minute notice. Very upsetting.

They refused to provide the car I rented and stole my money.

I have a MAJOR COMPLAINT. I booked a car through Kayak. I was given an INCORRECT PICKUP ADDRESS on both the website AND in a confirmation email. The incorrect address I was given was: St Peters Street Maidstone, ENG, United Kingdom ME16 0SN This is conveniently located near a train station, and that is a major reason I booked. But there is NO EUROPCAR at that address! Instead, upon turning up, and calling Europcar for help, I found out that the real address is: Units 4, 8 Union Park, Maidstone ME15 9XT This is MILES AWAY, and it required a half-hour taxi ride for me to get there. --- Now, there was a separate issue, that I accidentally made my booking for the wrong date! I intended Tue 12 Nov, but accidentally booked Tue 19 Nov. I did not notice this mistake until after I had made the inconvenient, expensive journey from the incorrect address I was given to the correct address. Europcar there were able to help me with a new booking, and I cancelled the old. Notwithstanding the above, I would like to know how you will remedy the problem of the incorrect address shown on Kayak and in confirmation emails, and compensate me for inconvenience that caused.

Amazing!! Ade and Georgina were fantastic. They were very helpful and accommodating. Will highly recommend!

The car was clean, modern, easy to use. Staff were very friendly and helpful, both at pickup in Edinburgh and drop-off in Glasgow.

Easy to pickup and drop off! Quality cars

Staff were really friendly.

Good service, Very friendly staff, decent price!!!

I never got my car as they never answered the phone and I was unable to leave a message either.

The women who checked the car out and back in were friendly and informative.

Very easy pick up and drop off, helpful staff, no sense of anyone trying to charge for damages - All very fair and reasonable, and done in a professional but friendly manner.

We were well taken care of

We had to wait a couple of hours for the car and then had to be shuttled to another location to pick it up....staff were very friendly and helpful, however.

They do not provide pickup or dropoff.

Will never rent from budget ever again. I was blamed for damages that were already on the vehicle, and it’s taking forever to get ahold of an actual human to discuss and share the time stamped photos I have to prove it.

We had a great experience with Craig at the rental counter when we realized we booked from the city location. He got us taken care of and on our way quickly

Not cheapest

Drop off was easy!

Flight was cancelled so had to change my reservation to a day later and was told the price had changed - doubled, in fact. $300 cancellation fee, so I had to pay double the price. Was supposed to pay about $500 and ended up paying $1,200.

Konrad is a star. He was helpful (and not in a pushy way) on what terrain to expect and needs for space. Just fantastic as was his colleague. who actually brought the car to us for our convenience. SUPER. Drop off at the Edinburgh Airport is not intuitive and quite difficult in the dark and rain.

Our journey into Edinburgh was way behind our schedule (airline problems). Changing the pick-up time to a later hour was very, very easy. That was much appreciated!

There was an unexpected charge that wasn’t noted when I booked and paid for the rental online, months before our trip. It was for licenses and fees as well as a premium location tax. None of which was noted at time of booking but added another £15 to our rental cost. Other than that all went well with the rental.

Alex was friendly and helpful. We paid for an upgrade, and the car was excellent.