Mercedes-Benz car rentals in Düsseldorf

They cancelled my reservation at last minute notice. Very upsetting.

They refused to provide the car I rented and stole my money.

I have a MAJOR COMPLAINT. I booked a car through Kayak. I was given an INCORRECT PICKUP ADDRESS on both the website AND in a confirmation email. The incorrect address I was given was: St Peters Street Maidstone, ENG, United Kingdom ME16 0SN This is conveniently located near a train station, and that is a major reason I booked. But there is NO EUROPCAR at that address! Instead, upon turning up, and calling Europcar for help, I found out that the real address is: Units 4, 8 Union Park, Maidstone ME15 9XT This is MILES AWAY, and it required a half-hour taxi ride for me to get there. --- Now, there was a separate issue, that I accidentally made my booking for the wrong date! I intended Tue 12 Nov, but accidentally booked Tue 19 Nov. I did not notice this mistake until after I had made the inconvenient, expensive journey from the incorrect address I was given to the correct address. Europcar there were able to help me with a new booking, and I cancelled the old. Notwithstanding the above, I would like to know how you will remedy the problem of the incorrect address shown on Kayak and in confirmation emails, and compensate me for inconvenience that caused.

Helpful staff and great service overall

nice and friendly people

Easiest in and out process I've EVER dealt with. Their customer service in dusseldorf is the absolute best. Wish America made it this simple. They called a week after we dropped the car just to say thank you and ask if it experience was good. Very impressed. Take a note, world. This is how it's done 🙏 Tony O Mesa az

Fast, good customer, a good car at affordable price.

Just a little explanation of the taxes that would come above the final price. I didn’t see that coming when i signed everything. But the staff was extremely friendly and nice. I would definitely come back.

Great experience

Deceptive and dishonest turn-in procedures. They will attempt to have you sign the final bill and then add charges after the fact.