Jeep car rentals in Chesapeake

I had given flight number and my car was reserved at the wrong airport. I called Alamo and they told me I was out of luck. So I got gauged by Avis

Easy to Order but the 1/2 hr wait for counter staff to work without internet was a pain. Staff were doing their best at the time. Just lucky it was a sunday

Mr. Phil was very friendly, helpful, courteous, and professional. 10/10!

Line went pretty fast and the representative was very nice and helpful

Was charged for fuel (3 gallons) when I returned the car topped off. Completely unsatisfactory!

Got charged for key, full tank of gas and towing inspite of dropping the car with the key and full tank at the car rental drop off.

Felt pretty lazy… confusing to get from counter to car but no one interested in helping.

Smooth reservations, car was ready at pickup, a great experience!

Worst Experience Ever! Don't book with Enterprise!

I can't think of anything else you can improve at this time.

Please make sure the note to bring the credit card with you to pick up is SUPER HUGE! I am not someone who carries the credit card I use for these kinds of purchases. It is in my phone for tap payment and of course I have access to it when I needed it, but I didn't have it when I first arrived. Yes, you do have the information that says to bring it, but not prominent enough. I don't rent cars enough to know this is required. So I would appreciate that being a HUGE flash sign you tell everyone that rents cars...more than just a note. When I got there, the place didn't have my car. They were waiting for it to be driven over from the next city. It didn't have a full tank because of this (Mostly full, but one tick down on the fuel gauge) The car sorta smelled like sweat, but I was able to use spray to make it tolerable. The car was ok. Chevy Sparks are terrible, but they get the job done.

The process was smooth

The first van they gave me was a dented up junk. Driver seat was all ripped up. The plates and Inspection were both expired. I returned it immediately and the next van the same. The third attempt was acceptable. Probably won’t use kayak or Hertz again.

I really love the customer service I received . I will get a big car next time.