Toyota car rentals in Charlotte

vehicle reserved not on hand necessitating unnecessary wait for a car. car class reserved not available at pickup. staff within rental check in unhelpful

I picked up my rental just before the office closed. It was the only minivan on the lot and I needed a 7 passenger vehicle to pick up my family from the airport. Basically I felt stuck. I had to accept that car or no car. The car had a horrible cigarette/weed smell in it. I let the lady working know it smelled like cigarettes and I also wrote it on my inspection form before leaving with the vehicle. The smell is so bad, especially if being in the car any length of time. We cancelled our beach trip that we were going to use the car for because the smell was SO bad. We were not able to use this vehicle for our intended purpose and this experience has obviously been very disappointing, as we were looking forward to this trip for a long time. We made the reservation over a month ago.

Waited in line for an hour to drop off and did not need to - was unaware of drop off procedures.

Nothing. I went to nthe location and they told me that they did not have a car to rent me. I need my money back please

It took the staff at least 30 minutes to find a car that they deemed convenient to rent me. I made a reservation a couple days in advance for a one-way rental. They seemed surprised when I arrived right on time for may reservation and went through their entire inventory to find a car they were willing to give me for the one-way trip. It was very annoying and took entirely too long, especially since I had a reservation that specified it was a one-way rental.

Car was not available, no substitutes were available.

When we went to pick up the car, it wasn't available. The person who helped us couldn't give us a car. We were scammed, lost our morning, and lost $30 that was never returned to us.

Everything

They wouldn’t allow me to rent a car and were totally unreasonable about it

Was charged for fuel (3 gallons) when I returned the car topped off. Completely unsatisfactory!

Dollar was fantastic! We did not have any issues with the company!

Horrible. I rented a car online, went to pick it up and was told NO we don’t have any cars available. Why does the website allow you to book them if you can’t honor it? Horrible customer service and experience

I had a pick up scheduled at 2pm. But the rental place closed at 2. When I showed up the place was closed and I couldn’t get my rental. Terrible experience.

They didn’t have my car!

The vehicle was not available when I arrived and had to call to transfer reservation to another store.

First They overbooked I had to wait for a rental car to come in Some one did arrive 30 minutes later Other people left Finally got paperwork done but The rental person Did Not come out with me to review car He told me just to take pictures I did The car was clean but had small scratches all over car and on passenger side had hit white markers which when I turned in marker on paper that All those scratches and marks were already there The car was ok and not was I asked for but ok Service needs to be addressed When I turned in car one person outside told me one thing and inside person told me another thing They need to get act together My son commented I should have gone to a regular rental because they weren’t professional Also I was charged extra items which later thought I didn’t need $70 more plus rental but it’s over

The car a selected, according to attendant, was not available. They wanted me to take a “premium car” with an additional fee or to call you to cancel the reservation. I never received a car. I ended using UBER for transportation.

Like: The low price/day for the vehicle before adding CDW, Toll Pass, etc. Dislike: Lengthy wait time to rent vehicle (over 30 min). Lack of staff available to perform multiple tasks at once (only 1 staff was at check-in for majority of the time we were there). More than one person complained about the wait time including a women who had waited 40min at shuttle pickup point at airport. Long wait time for shuttle from airport to off-site location (15-20min). There was no information provided to contact shuttle or location to alert them to passengers needing pickup. Lack of explanation of required items, such as declaration page for rental auto insurance.

I can can’t remember ever renting with Alamo, so this was essentially my first time. As noted, I booked online via Kayak, however when I arrived at CLT airport rental facility. The initial Alamo customer service representative was very rude and unfriendly. I believe she charged me a $400 dollar deposit because I was black. Due to the fact I was pressed for time I didn’t argue, I just paid the deposit and moved on in the moment. However, afterwards I re-reviewed the steps and information provided during the booking reservation process and no where was there language stating a policy regarding a the potential for a deposit. Again, I didn’t argue in the moment but the initial representative had an unkind attitude. However, everyone I encountered after leaving the checkin area were very pleasant people to talk to. If I wasn’t pressed for time the initial interaction could have forced me to make other rental arrangements. I am a premier Avis member so I could have simply walked 20 feet to the Avis counter.

I will not rent from Alamo again.

Easy pick up, no line. Kylie, at Charlotte Airport Alamo counter was so nice, professional, and efficient. We were able to get our car quickly, and had no problems at all. Return was smooth and quick as well.