Jeep car rentals in Charleston

They did not have a car ready. Would have had to wait 2 hours. I heard a gentleman say he had been there 3.5 hours. Got a car someplace else. The workers wee great, professional and kept their cool. Not having a car ready was the issue.

Service

Easy pick up and drop off I was pressured to purchase insurance despite having my own coverage Charged extra because of paying tolls before hand because driving outside San Juan Charged extra for a second driver Paid more than double the price quoted

Hello, I made my reservation online. When I got the the pickup counter I was told the prices in my online reservation were wrong and that it would be substantially more. I understand the need for a deposit, but the gentleman at the counter said the deposit would be $5,000 and the rental would be $367.25. I was quoted $2500-$3500 for the deposit by your websites customer service when I reached out to let them know of the experience. Online my rental was quoted at $208.61. Only the $3500 deposit option the counter man said matched what your website provided. Nothing else matched. There were cheaper deposit options, but the rental would be more than triple my original price. I was told $3500 deposit and $512.81 for the rental. $1000 deposit and $618.56 rental. $500 deposit and $671.46 rental. I ended up going with a different provider. This was my first and only time using Kayak. I know one persons business won’t affect you, but if they continue to tarnish your reputation and reliability it will eventually hurt you. I wish you would reach out to them and fix this for the next guest who tries to use you.

We had exceptional customer service!!! Perfect experience!

Have the rental available plus you kept $44.00 I cancelled at the desk

All went well according to our plan with pick up and drop off with friendly customer service, and I’m very pleased with the staffs.

My reservation was canceled when I got there to pick up the car

Heather was amazing in Palm Springs

Less hard sell on tolls, insurance, upgrade

There were hidden fees, extra charge if you don’t buy the insurance from them ! 8$ per day + the amount that you see on Kayak

On the whole, it was a negative experience. The fuel tank wasn't full, the place was understaffed, and so check-in took a long time. Drop off was chaotic and the car needed maintenance. On the other hand, the shuttle service to the Newark Airport was good, but the drop off/pick up location is with the hotels, not where the other rental cars are located. Also, ACE subcontracts with Drivo, so clients are subjected to Drivo policies and rules.

Gary, at the office, was professional, friendly and efficient. I returned using this location. The car was comfortable enough for a one day rental. There was a fast food bag in the car.

Pick up was terrible. Took over an hour because cars were not ready or available even though I had a reservation. Inefficient process of waiting in a line inside the airport and then another line just as long in the parking deck.

The pickup process at the airport took two hours. Budget/Avis only had one person checking people in at the counter which was not adequate for the number of people waiting to pickup a car. Also, the cars were not available at the airport for pickup so we all had to wait again to be picked up by a shuttle van to drive us to another parking lot to get a car. The entire process took over 2 hours, which is unacceptable. Budget/Avis was the only company at the airport having this issue. I will not rent from them again at the Charleston airport.

Good experience overall

all great, price a little steep.

The experience was great. Someone had smoked in our vehicle though which was very unpleasant because we don’t smoke. We didn’t notice as we picked it up because they had just detailed the car and it smelled like cleaning products. We told the person who did the intake on the cars on the return and he was very nice and apologized and reduced the price of the rental for us.

The best from start to finish

It was a great experience - friendly and helpful staff and clean car!

Experience was great. Cost was pricey.

Weird pickup spot Pleasant employees Car stunk a bit Car had some body parts missing and scratches

The service upon pick up was terrible, the clerk was extremely rude and not helpful at all.

Long lines at Avis in Charleston for cars that were not completely serviced. Caution lights not attended to for low air in tires. Will use them again in the next go especially for the price paid.