Toyota car rentals in Cartagena

Good

Not all the expenses were clear. They took a picture with a cellphone of my credit card both ways in from and behind that makes my feel insecure. They didnt tell me about transit restrictions at the beginning, and they were unable of get a permission. The worse experience

Was not able to get a car

localiza sucks, wanted to charge me for a tire

Relatively smooth pickup process and easy dropoff. I would recommend any travelers be sure to take a picture of the damage sheet and the car because the person receiving your car at the return did not have a copy and thought we put the dent in the passenger door. Once we showed the photo it was all fine, but we would’ve had trouble without that. Overall the Localiza staff were friendly and helpful on both sides. I would rent from them again.

They need better signing at the airport, it took a while to find the office. The car had a broken tail light when I got it. They should fix the cars before they rent them again. And the car didn’t have any windshield liquid so I had to clean it manually.

The people, the service, was excellent.

Terrible. Servició al cliente

good service,

We planned a trip to Cartagena four months before our trip including our air fare and car rental. We reserved an automatic crossover (Chevy Tracker or similar) since we had to drive about two hours from Cartagena to get to where we were going to stay. I called two weeks prior to confirm and I was advised that there was a system glitch and the car that I had reserved was never in their inventory, only stick shift was available and the price of my reservation would not be honored. I explained to them how far in advance we had reserved the car but the best they could do was either give me a stick shift for a higher price or refer me to another car rental agency for an automatic car for an even higher price. I also asked how come I was able to reserve this car when it was non-existent in their inventory and they continued to say it was a system glitch. In the end, we got private transportation but this caused some major unnecessary anxiety before a week-long trip with a toddler ..