Tesla car rentals in Cambridge

Hello, I made my reservation online. When I got the the pickup counter I was told the prices in my online reservation were wrong and that it would be substantially more. I understand the need for a deposit, but the gentleman at the counter said the deposit would be $5,000 and the rental would be $367.25. I was quoted $2500-$3500 for the deposit by your websites customer service when I reached out to let them know of the experience. Online my rental was quoted at $208.61. Only the $3500 deposit option the counter man said matched what your website provided. Nothing else matched. There were cheaper deposit options, but the rental would be more than triple my original price. I was told $3500 deposit and $512.81 for the rental. $1000 deposit and $618.56 rental. $500 deposit and $671.46 rental. I ended up going with a different provider. This was my first and only time using Kayak. I know one persons business won’t affect you, but if they continue to tarnish your reputation and reliability it will eventually hurt you. I wish you would reach out to them and fix this for the next guest who tries to use you.

We had exceptional customer service!!! Perfect experience!

Have the rental available plus you kept $44.00 I cancelled at the desk

Arrived home safely. However, 6 hours into cross country trip from Boston to Scottsdale vehicle conked out. Waited 5 hours in rest stop in early evening and no-one came to help. Called Enterprise 25 times and were continuously looped through to different enterprise employees. They do not have on call service in case of breakdown of vehicle. Finally decided to drive vehicle - which we believed to be unsafe - to destination 2 hours away. Next morning drove to DC airport Enterprise for replacement vehicle. We had to take van - not the premium luxury SUV we rented - they had nothing similar. Then resumed trip only to find ourselves in snowstorm as we entered OK. White knuckled driving to our next stop because the van was sliding and skidding through the snow/ice. After arriving in Scottsdale discovered we needed to call numerous times to find similar vehicle. We never did. Albuquerque Enterprise branch was the only helpful branch - we were able to get SUV but it was not premium that we had initially rented. Upon our return the original branch reduced our rate and apologized.