Lexus car rentals in Barcelona

Car price was low but insurance offered on the spot was x5 of the car price. On return, the petrol station is right next to the rental facility. parking was situated on the beat rocky ground and it was difficult to take the luggage out of there. I returned the car 4 days ago and still didn’t receive my deposit back. I tried calling but no option allowed me to speak with the office.

Smaller car than booked , more money charged at the pick up point , deposit still not returned

overall it was a good experience. 2 issues: 1 - the very expensive upgrade to a gas car vs electric, I dont see how this makes sense 2 - the car I rented had a very strong and unpleasant cigarette smell

their customer service at the airport sucks, and when u return the car, they will find a way to charge you for anything that they find wrong

Horrible, the agent at pick up insisted we upgrade to an electric car, which absolutely sucked. Drive horrible. Got the car form hours after we picked it up. At drop off was accused of damaging the hub cap by a recently stoned dude and even though we insisted on talking with management was told basically too bad you owe us. Had to pay 100+€ for damage we did not create.

I did not even re t the car & lost money as they charged the price of the rental in “partial insurance.” All of this is unethical sales practices designed around fine print clause—disingenuous sales. I was robbed in the end.

It took about 45 minutes to get the car and the line was not very long. I experienced this all over Spain so not sure it's an Avis-specific issue, but just better not to be in a huge rush. It was frustrating to just be waiting and waiting and another renter lost his temper and started screaming in the office near the cars. But I found the Avis staff friendly, if not super quick and attentive. The car was great, the wifi add on was CLUTCH for me since my phone service wasn't working there. Way better than just a GPS add on, I was able to keep the wifi phone with me when I walked around too and the service worked really well the whole time. Rental car center was pretty easy to find. I had a hard time figuring out the fuel tank to refill on the Fiat 500 and wish there were easier instructions for that but I gave myself plenty of time and nice people helped me. I'd rent again from Avis.

More agents. 2.5 hour wait. Canceled

The Avis counter we went to closes between 1:00 and 4:00 pm, which is important to know. The car they gave me was a manual when I had ordered an automatic. When I turned it on, it leapt forward 2 ft-pretty dangerous. When we ran back to tell them before they closed for the afternoon, they insisted it was an automatic. In the end I got a really nice car, probably an upgrade, since they had no other automatics in that size. So the final outcome was a nice car, but a stressful way to start out the long drive.

I arrived at the location and they would not honor my booking as my drivers license had a crack in it. C’mon team!