Mercedes-Benz car rentals in Albuquerque

Customer service was amazing Sean in Albuquerque was awesome great customer service lizzy and cott in Alamogordo we also amazing I was experiencing a very difficult situation and they service provided by Sean in Albuquerque really put me at ease I originally went to Thirfty Rental the service was terrible your employees deserve a big thumbs up very satisfied

Pickup and drop of was surprisingly easy and fast. Large cargo vans on windy days are not fun. I like kayak and enterprise

free upgrade was nice. The new audi presented some adjustment problems.

We didn't know this Avis office was located a long ways from the Albuquerque airport. We assumed it was located at the Avis rental car location where a shuttle takes you to the various agencies. WRONG!! We went to the Avis counter and found out this rental car location was located 20 miles away. By this time when we called the Avis location on 9501 Coors Blvd NW in Albuquerque, it was after 12 pm and the manager said the office closed at noon! WTF, my reservation was for noon and that is when they close!! I admit it was after 12 pm, but the manager said they would not stay open even if I left right away by taxi. They opened the next day at 8 am, but we couldn't wait until the next day so we cancelled. We never got any information for this Avis rental location that it was located a long ways from the airport and that we had to hire a taxi to get there and by the way, you had to be there by noon or they close shop for the day. They close at noon on Saturday and Sunday. They need to give the prospective renter this information. We would never have reserved with this remotely located location if we had this information. How is someone going to Albuquerque for the first time supposed to know all these pitfalls? Avis corporate needs to demand this small Avis dealer to shape up or lose their affiliation.

The office being outside of the airport reduced the cost, and the cab fare was not too expensive to get there. Pick up and drop off were both extremely easy! The car could have been washed better. We had to get some windex wipes to clean the inside of the windshield since it was very smeared and the outside mirrors were also needing to be cleaned to be able to use them.

Reservation was made and allowed to be made when the biz was closed.

Every time we rent from Ace the experience has been great.

The efficiency and friendliness of the woman who helped me.

I feel that Kayak deceived me into getting a prepaid rental with a group, RentalCar.com that in hindsight was like a sham. In the end, I wish I had not accepted it. I will never never never never never use Kayak again for anything. So thank you for that.

The man at the desk was so helpful especially when I realized I booked at the wrong Budget---he was so helpful! British or Australian accent.

Service was friendly and helpful.

I paid for an SUV and was given a car with the smallest trunk space. We couldn’t even get all our luggage in the back.

Not enough staff at the rental desk so I stood in like for 1/2hr. The guy at the desk was very pleasant but the wait in line was not appreciated

I searched to pickup with ABQ airport. Apparently, the site placed me somewhere else. The airport location found my reservation at a different location and said it was already canceled. So they could help me, but not at the rate I reserved. I had to pay an additional $40 per day or about $200 total. So Kayak or priceline did not help me at all.

They would not call me back to confirm my reservation. I had called over a 2 day period; the day before my rental and the day of my rental. Another Hertz associate took my 3pm call to let me know they didn't have any availability and the associate I had been speaking with would be back in 10 minutes. She at least tried to help but the vehicle she found was not big enough. Luckily, Budget had a van I could rent and pick up at 4pm. I've been a loyal Hertz customer for years but this experience has ended Hertz receiving my hard earned money.

When we returned the car, attendant unloaded our luggage! Very appreciated

Everyone was easy to work with and kind

I do see a receipt for my rental and I don't know who or how to request one: Alamo? Rental cars.com? Kayak?

During pickup costs were added that did not appear in the original reservation. After refusing a higher cost upgrade, we were given a "free" BMW SUV instead of the domestic SUV we thought we were getting. This car had no drivers manual and was a mystery for many of its functions. It also handled poorly on New Mexico's I-40.

I made a reservation for 10pm and even included my flight number when booking. I showed up between 10:00-10:05pm to find that the Sixt counter had closed for the evening and wouldn’t reopen until 7am the next morning. (Sixt customers were not being redirected to another counter/location as is sometimes the case when arriving “after hours” in other cities.) I don’t have rideshare apps (that’s why I booked a rental car!), so my friend at home had to remotely call me an Uber to my hotel, and another back to the rental car center in the morning. Kayak should never have allowed me to make a reservation for 10pm if they close AT 10pm, but Sixt should’ve contacted me ahead of arrival to alert me of the time discrepancy, or at least stayed a few minutes late to accommodate my reservation. I will NEVER book with Sixt again.

The widows were clean Keep up the good work