Rooms Make yourself at home in one of the 25 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms feature bathtubs or showers with rainfall showerheads and toothbrushes and toothpaste. Conveniences include phones, as well as safes and minibars. Amenities Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a waterslide, and a fitness center. This Mediterranean hotel also features complimentary wireless Internet access, concierge services, and babysitting (surcharge). Business}, Other Amenities Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite. Property Location With a stay at Xperience Tulum Hotel, you'll be centrally located in Tulum, within a 10-minute drive of Tulum Mayan Ruins and Hospital de Tulum. This 4.5-star hotel is 5.4 mi (8.6 km) from Tulum Beach and 3.8 mi (6 km) from Gran Cenote. Dining Grab a bite at Tikka, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. Local cuisine breakfasts are available daily from 7:00 AM to 11:30 AM for a fee. Optional Charges Fee for local cuisine breakfast: approximately MXN 200–450 for adults, and MXN 200–400 for children Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 4) Airport shuttle fee per child: MXN 200 (one-way), (up to 18 years old) Early check-in is available for a fee (subject to availability) Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Check-In Checkin starts at 3:00 PM Checkin end at anytime The minimum age of Checkin 18 Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their passport before arrival. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. Check-Out Checkout is done at 12:00 PM Pets Pets not allowed Service animals not allowed General instructions No rollaway/extra beds available No cribs (infant beds) available No elevators Essential workers only - NO Property is cleaned with disinfectant Staff wears personal protective equipment Protective clothing is available to guests Masks are available to guests Guests are provided with free hand sanitizer Social distancing measures are in place Contactless check-in is available Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico) Property confirms they are implementing enhanced cleaning measures Gap period enforced between guest stays - 24 hours Staff temperature checks are conducted regularly Temperature checks are available to guests Bed sheets and towels are washed at a temperature of at least 60°C/140°F Commonly-touched surfaces are cleaned with disinfectant Property confirms they are implementing guest safety measures Contactless check-out is available Guest accommodation is sealed after cleaning Electrostatic spray is used for disinfection Cashless transactions are available Masks are compulsory at the property Contactless food service / room service is available Reservation might be required for some facilities onsite Food service has been amended for enhanced safety Property follows sanitization practices of COVID-19 Guidelines (CDC) Property follows sanitization practices of COVID-19 Guidelines (WHO) Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in