Lake Kivu Serena Hotel
4-star Hotel with Private beach
Gisenyi Rwanda, Gisenyi (P.O. Box 226 Gisenyi, Shores Of Lake Kivu,), Gisenyi
+250 252 541 111based on 210 reviews
per night
About Lake Kivu Serena Hotel, Gisenyi
Lake Kivu Serena Hotel photos
Lake Kivu Serena Hotel room price & deals
Hotel Amenities & Facilities
- Private beach
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
General
- Executive lounge access
- Family rooms
- Garden view
- Hardwood or parquet floors
- Inner courtyard view
- Interconnected room(s) available
- Lake view
- Landmark view
- Lockers
- Mountain view
- Pool view
- Quiet street view
- Seating area
- Slippers
- Sofa
- Telephone
- Tile/marble floor
Basics
- Internet
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Towels/sheets (extra fee)
- Trash cans
- Conditioner
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Additional bathroom
- Bathtub
- Spa bath
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Services and conveniences
- Business center
- Wake-up service
- Concierge service
- Meeting/Banquet facilities
- Room service
- Key card access
- Express check-out
- 24hr front desk
- Conference rooms
- Safety deposit box
- Bottle of water
Kitchen
- Wine glasses
- Electric kettle
- Kitchenware
- Kitchenette
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Dining area
Accessibility and suitability
- Entire unit located on ground floor
- Hypoallergenic
- Hypoallergenic pillow
- Non-feather pillow
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Accessible by elevator
- Upper floors accessible by elevator
Pool and spa
- Infinity pool
- Outdoor pool
- Plunge pool
- Pool towels
- Pool with a view
- Spa and wellness center
- Massage
- Pool bar
Outdoor
- Outdoor dining area
- Outdoor furniture
- Private beach
- Garden
- Terrace/Patio
- Balcony
Bedroom
- Electric blankets
- Extra-long beds (> 2 meters)
- Feather pillow
- Socket near the bed
- Clothes rack
- Wardrobe or closet
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Dining table
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
- Kid-friendly buffet
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Pants press
- Iron and ironing board
Fitness
- Fitness center
- Tennis
Workspace
- Desk
Things to do
- Gift shop
Lake Kivu Serena Hotel Reviews
Pros +
- A sauna/steam bath is a good addition. (in 1 review)
- Friendly staff . (in 8 reviews)
- Location and the decor very clean (in 8 reviews)
Cons -
- "Toilets are not Islamic friendly, there are no water shut off for cleaning." (in 1 review)
Lake Kivu Serena Hotel room booking info
Check in/Check out
Check in anytime after 2:00 PM, check out anytime before 11:30 AM
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.
Frequently asked questions
Is Lake Kivu Serena Hotel pet-friendly?
Feel free to bring your dog with you while staying at Lake Kivu Serena Hotel.
Are there food options at Lake Kivu Serena Hotel?
Yes, Lake Kivu Serena Hotel does have a restaurant where you can sit down to eat or take food to go. There are also many other quality food options in Gisenyi for those looking for something different. Guests staying at Lake Kivu Serena Hotel are welcomed by hotel staff to order room service directly from the kitchen to their room.
Does Lake Kivu Serena Hotel have a pool?
Yes, Lake Kivu Serena Hotel has a pool that customers can use. Typically, hotel pools have restrictions based on the time of day so be sure to speak to the front desk before using the pool.
What is the phone number for Lake Kivu Serena Hotel?
If you have questions about Lake Kivu Serena Hotel or your reservation, please call the front desk directly at +250 252 541 111.
Does Lake Kivu Serena Hotel have Wi-Fi available?
Yes, Lake Kivu Serena Hotel has Wi-Fi available to hotel guests.
Is there a gym or fitness center available to guests at Lake Kivu Serena Hotel?
There is a fitness center available to Lake Kivu Serena Hotel guests.
What time is check-out for Lake Kivu Serena Hotel?
Lake Kivu Serena Hotel check-out time is 11:30 AM. Late check-out may be available upon request at the reception desk.
How much is a room at Lake Kivu Serena Hotel?
Guests can currently expect to pay $253 on average for a night at Lake Kivu Serena Hotel, Gisenyi. Enter your desired travel dates in the form above to find deals starting at $202 per night.
How many operators does momondo search for hotels in Gisenyi?
As of July 2025, there are 91 operators available to choose from for hotels in Gisenyi.
When did momondo last update prices for hotels in Gisenyi?
Prices for hotels in Gisenyi are refreshed on a daily basis.