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Lake Kivu Serena Hotel

Gisenyi Rwanda, Gisenyi 100

+250 252 541 111
$186
Rate

per night

8.6
Great

based on 92 reviews

About Lake Kivu Serena Hotel, Gisenyi

Cleanliness
8.9
Comfort
8.6
Location
9.5
Services
8.4
Staff
8.8
Value for money
7.5

Lake Kivu Serena Hotel is located in the resort Rwandan town of Gisenyi, on the shores of Lake Kivu,the sixth largest lake in Africa. The hotel is ideally situated on a sandy palm lined beach, with the nearby Virunga Volcanoes providing a spectacular backdrop on one side and a panoramic view of the lake on the other.Within several hours drive of both the Rwandan capital, and the glorious Volcanoes National Park (home of the world famous mountain gorillas), it overlooks its own private beach and offers; 66 luxury hotel rooms, executive suites and family accommodation, a panoramic restaurant, indoor and beachside bars, a luxury swimming pool, and the Maisha' Health Centre (offering an extensive range of health and beauty regimes, boating, swimming, volley ball, tennis, fishing, hiking and trekking). This hotel on Lake Kivu also boasts a world-class fully-integrated Conference Centre, a distinguishing service offering in Rwanda.


Lake Kivu Serena Hotel photos


Lake Kivu Serena Hotel room price & deals

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Deluxe Rooms - Harbor view
Snaptravel

$621/night

$621 totalSnaptravel
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Standard Rooms - Ocean view
Booking.com

$205/night

$205 totalBooking.com
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Double Rooms - Harbor view
Expedia

$186/night

$186 totalExpedia
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Other Rooms - Mountain view
Agoda.com

$297/night

$297 totalAgoda.com
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Hotel Amenities & Facilities

  • Private beach
  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine

General

  • Executive lounge access
  • Family rooms
  • Hardwood or parquet floors
  • Inner courtyard view
  • Interconnected room(s) available
  • Lake view
  • Landmark view
  • Lockers
  • Mountain view
  • Pool view
  • Quiet street view
  • Seating area
  • Slippers
  • Sofa
  • Telephone
  • Tile/marble floor

Health and safety

  • Daily housekeeping
  • Contactless check-in/check-out
  • Physical distancing in dining areas
  • Physical distancing rules
  • Property is cleaned by professional cleaning companies
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and key areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation is disinfected between stays
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Delivered food is securely covered
  • Staff follow all safety protocols as directed by local authorities
  • First-aid kit
  • Cleaning products

Basics

  • Internet
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Adapter
  • Body soap
  • Towels/sheets (extra fee)
  • Trash cans
  • Conditioner

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Shower cap
  • Bathtub
  • Spa bath
  • Toilet
  • Toilet paper
  • Toothbrush
  • Walk-in shower

Services and conveniences

  • Business center
  • Wake-up service
  • Concierge service
  • Meeting/Banquet facilities
  • Room service
  • Key card access
  • Express check-out
  • 24hr front desk
  • Conference rooms
  • Safety deposit box
  • Bottle of water

Accessibility and suitability

  • Entire unit located on ground floor
  • Hypoallergenic
  • Hypoallergenic pillow
  • Non-feather pillow
  • Designated smoking area
  • Non-smoking rooms available
  • Pets allowed on request. Charges may apply.
  • Increased accessibility
  • Accessible by elevator
  • Upper floors accessible by elevator

Kitchen

  • Wine glasses
  • Electric kettle
  • Kitchenware
  • Kitchenette
  • Microwave
  • Tea/coffee maker
  • Refrigerator
  • Coffee machine
  • Dining area

Pool and spa

  • Infinity pool
  • Outdoor pool
  • Plunge pool
  • Pool towels
  • Pool with a view
  • Spa and wellness center
  • Massage
  • Pool bar

Outdoor

  • Outdoor dining area
  • Outdoor furniture
  • Private beach
  • Garden
  • Terrace/Patio
  • Balcony

Bedroom

  • Electric blankets
  • Extra-long beds (> 2 meters)
  • Feather pillow
  • Socket near the bed
  • Clothes rack
  • Wardrobe or closet

Dining

  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Dining table

Family friendly

  • Babysitting or child care
  • Cribs available
  • Kids meals
  • Kid-friendly buffet

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Private parking

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • TV

Laundry

  • Laundry facilities
  • Pants press
  • Iron and ironing board

Fitness

  • Fitness center
  • Tennis

Workspace

  • Desk

Things to do

  • Gift shop

Places of interest near Lake Kivu Serena Hotel

Attractions in Gisenyi, Rwanda curated by momondo

Lake Kivu Serena Hotel location: Gisenyi Rwanda, Gisenyi 100


Lake Kivu Serena Hotel Reviews

8.6
GreatBased on 92 verified guest reviews
8.8Solo
8.1Families
8.6Couples
8.7Friends

Pros +
  • Wonderful breakfast Comfy room Friendly staff. (in 9 reviews)
  • Excellent breakfast and sublime location. (in 8 reviews)
  • Friendly staff . (in 8 reviews)

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Lake Kivu Serena Hotel room booking info

Check in/Check out

Check in anytime after 2:00 PM, check out anytime before 11:30 AM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.


Frequently asked questions

  • 4 star hotels in Gisenyi typically cost $288/night, but Lake Kivu Serena Hotel is typically available for $168/night, and is rated equally to its competitors.

  • If there is no traffic, the 62.9 mi drive between Kigali Intl and Lake Kivu Serena Hotel should only take about 3h 8min. If your hotel is in a more metropolitan area, you may see the driving time increase due to traffic.

  • If you’re looking for a simple travel option from Kigali Intl to Lake Kivu Serena Hotel, consider calling a taxi or rideshare service to take you to the hotel as well as around the city during your visit.

  • Feel free to bring your dog with you while staying at Lake Kivu Serena Hotel.

  • Yes, Lake Kivu Serena Hotel does have a restaurant where you can sit down to eat or take food to go. There are also many other quality food options in Gisenyi for those looking for something different. Guests staying at Lake Kivu Serena Hotel are welcomed by hotel staff to order room service directly from the kitchen to their room.

  • Yes, Lake Kivu Serena Hotel has a pool that customers can use. Typically, hotel pools have restrictions based on the time of day so be sure to speak to the front desk before using the pool.

  • If you have questions about Lake Kivu Serena Hotel or your reservation, please call the front desk directly at +250 252 541 111.

  • Yes, Lake Kivu Serena Hotel has Wi-Fi available to hotel guests.

  • There is a fitness center available to Lake Kivu Serena Hotel guests.