Van Rentals in Manchester, Connecticut

I was never given the car! The attendant was extremely rude as she wanted to go home. The location closes at 3pm, but my pick-up time wasn't until 3pm. I called earlier in the morning to see if it was possible to pick up the car any earlier, but I was told that wouldn't be possible. I arrived on time, but there was a substantial line ahead of me. By the time she got to me her frustrations were high. I'm an American, but have lived and worked abroad for the last 6 years. I've had licenses in California, Connecticut, Ghana, and now Qatar. I reserved this car to get from CT to Boston to catch my flight back to work in Qatar. People from all over the world rent cars every day. I presented her with my Qatari driver's License, but she would not provide me with my reservation nor allow me an opportunity to present any needed supplemental documentation. She walked away from me to assist another customer in the lot. I pleaded with her to please asssit as I was trying to catch my flight that day, but she would not help and said they were closed. I asked her to please cancel my reservation if she would not help me to which she shook her head no as she walked away from me. Not only did I inconvenience someone for a ride to the car rental place, but they also had to wait and take me back with them. I also had to catch a Lyft to Boston which cost me an additional $174.99 unexpectedly. I heard many complaints from the customers ahead of me which were not dealt with appropriately. I will never book a car from that location again.

When we got the car after the first night, it was in our driveway. The tire pressure was down in one of the tires, and we had to add air every morning to the tire for the entire time we had the car.

I called the 800 number to ask if I can drop the keys at the leibert rd Hartford CT they said service it’s not available at this location. I found out that is available when I returned the car on Monday morning.

Landed in Bradley Airport expecting a one day rental from Avis only to find out that my sister made reservations out of Hartford (Avis). This was NOT by any means Avis’s fault, just an inconvenience because I was there for a funeral traveling with my wheelchair bound mother. The thing that I wish Avis could make a deeper dive is convenience especially in the age of technology. Our flight and rental were purchased as s packaged and if the technology could have flagged that is was NO way that we could have made it to Hartford from Bradley by 6:00pm to pick up a rental when our flight landed at 6:27 pm. The good news is that we were able to get a ride from a family member. Thank you.

They were way overbooked on cars and gave me the wrong size car with a bent rim amd it smelled like cigarretes

For some reason I was not in the AVIS system. What I found on Kayak and THOUGHT i booked for approx $700 ended up a standard rental that I had to book at the last moment at the counter for $1297. I have no idea why this Kayak reservation did not go through. I suspect I never received any confirmation other than a mobile text when I booked it. I see the airline ticket and hotel were done around 6/7. Any way I can be credited some of this EXPENSIVE rental?

Amazing, helpful, friendly staff!

Everything was good.