Car rentals at Rutland Airport

They never gave the class of vehicle I rented

Canceled reservation as permitted but refund not issued.

Had to cancel car because of flight change

I was in need of a vehicle on a short term notice. My daughter in law had been in an accident and totaled her truck while driving from Tennessee to New England. My small Toyota Camry just did not have enough cargo space to handle all of her stuff. So, I used my computer to search for a SUV to rent and Kayak presented a good deal on a Mazda CX-5. This was late on a Sunday night. I booked the CX-5, printed out my receipt and hoped all would go well in the morning. I used to deal with Enterprise but, the last time I did it was a horrible experience and now, that office is closed so, I must not have been the only one who had trouble with them. I had considered going with Enterprise again but, the price from Avis and my last experience with Enterprise was enough for me to make the change. This is the first time I have ever used Avis. The experience was fantastic! If this is how well everyone is treated then they have a life long client. Not that I rent vehicles very often but, when I do need one they will be my first choice from now on. In addition, this is also the first time I have ever booked such a service online and everything went surprisingly well. The agent on duty was having a very busy day but, regardless, was extremely cordial, bright and cheery. She had her hands full but, never let it get to her. A top notch professional if ever there was one. Due to the large amount of vehicles that had been dumped on her the night before, the SUV that we had selected was not yet ready. Instead of the Mazda CX-5 were offered a Toyota 4Runner instead and at the same price. That was a no brain decision! The Toyota 4Runner is one of the best utility vehicles ever made! Yeah Baby! That 2020 4Runner was comfortable and solid. It handled very well when we drove into snow and ice storms. Our plans were for me to drive one way and my son would drive us back because we thought I would be worn out. Not a chance! I drove both ways from Vermont to New Jersey and back with no fatigue or stress whatsoever! In addition, the 4Runner was surprisingly fuel efficient. At least, for that kind of vehicle. We used just over 1-1/4 tank of fuel which gave us an total mileage of 21 - 22 mpg. I digress. Upon our return the agent was once more busy but just as friendly and cheerful as before. The return process was just as simple and smooth as the outgoing procedure. This made the overall experience a pleasant one. After all, just how often does one consider renting a vehicle on short notice to be a pleasant experience, anyway? It was this time. Avis has definitely hit a home run with this team and this vehicle. I submit that the Avis office in West Lebanon, NH be give a five star billing! They were fantastic! I cannot thank them enough for making this trip a total success.