Electric car rentals in Detroit, Michigan

Booked a car at 1 AM, waited 2 hours!!! to pick up the car at 3 AM.

Terrible. Broken system. Waited 3 hours for car. Then my license “wouldn’t work” so I had to use my wife’s license to rent the car. I’ve rented with budget two weeks ago with no issues. I have a perfect driving record. Will not use budget ever again. Terrible.

When I tried to check in using when prompted by an a Budget email, I kept getting an error saying that the rate was invalid. When I called Budget about this issue, I wasted several hours of time on the phone, but no one that I talked to could verify my rate or pre-check me in. One rep said that they thought that due to demand, that I wouldn't be able to get the car at the rate I had booked at anymore. Eventually someone just said to see if the rate I was booked at would be able to be honored at pickup time. It turns out it was (I different rate wasn't even discussed), but I had a lot of problems with the car that they gave me for my one-way rental from DTW to MKE. It turned out that 3 of the tires on my rental were bald on the inside which I didn't notice/check for when I picked up my rental car. One blew on the freeway and the tire was shredded on the inside. It was difficult to deal with Budget about this issue. Eventually I replaced the one tire that had blown and then drove the car on non-freeways to the nearest Budget rental to swap out my rental. I'm still waiting to see if Budget will reimbursement the money to replace the expensive low profile tire that I had to replace myself.

Easy pickup. I love that you got to pick your own car and go. Return was alittle tricky as I had to adjust my drop off and staff didn’t seem to handle that well. But the manager came over and was extremely helpful and took care of it within minutes. Same date and time just different location. Very minor things. And would have been excellent all around. Car had a few areas they missed in cleaning. And the staff upon return , one lady could have handled it more professional that came over to help but minor in the end

Frequent shuttle buses to/from DTW. Quick pick up and drop off process.

The experience was good… staff efficient and the manual was in the glove box so I could look up little things about the car.

Efficient and fast

Great service

Nothing! Had a reservation along with maybe 15 people n front of me and they claimed they had no cars….never use them again.

When I got there, there was line and no one behind the counter. That was because there was only one person working and she had to go out to have the vehicle for each customer brought up to be cleaned and handed over. My rental was for 3pm, I didn't get out of there until 4pm. She was nice an courteous. The vehicle was great. But in a day that had already gone wrong, that extra delay was not helpful!

Getting car took an hour, car smelled like smoke.

Representative chose a different vehicle (GMC) for us when a RAV4 was reserved and available. In her defense, there was minor damage to the back bumper of the RAV4, so she thought we wouldn’t want it. We would rather have been asked instead of the assumption. When asked about the RAV4, she quickly and politely switched us to that vehicle. Minor inconvenience.