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car rentals at Norfolk Airport

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5.8
Fair8,935 verified ratings
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2.0 Poor
KAYAK
The pick-up and drop-off process felt never-ending. During the pick-up, I asked for a later drop-off (+2 hours), because I already knew I wouldn’t be able to return the car on time. I was told it was fine and that I could come later. However, when I returned the car just one hour late, they still charged me for an extra day. On top of that, they had the wrong address in their reservation system and even in Google Maps, so I spent about an hour trying to find the branch before the pick-up.
2.0 Poor
KAYAK
Horrible experience!!!! The local Thrifty office would not honor the reservation as they told me they didn't have cars. However, I was told that if I booked directly now, they had cars available but the price was 3x the price for the same car! Total scam. I can't believe Thrifty is allowed to conduct themselves this way.
2.0 Poor
KAYAK
Extremely disappointed! The vehicle the gave me - SUCKED! It gave me terrible GAS MILEAGE! It was a jeep and EXTREMELY UNCOMFORTABLE VEHICLE!!! It gave me 15mpg! That’s not the car I requested to rent through Kayak!!!!!! I requested an economical car! I demand they give me 100% refund! I’m not sure who to blame; should I avoid this rental company or should I avoid using Kayak?
8.0 Very good
KAYAK
Quick pick up. Location to airport was good. Clean. Car was decent.
2.0 Poor
KAYAK
Overcharged based on the rates listed at time of booking. Not willing to correct. Avoid Thrifty and Hertz.

FAQs about renting a car from at Norfolk Airport

Does Thrifty offer shuttle or airport pick-up services from Norfolk airport (ORF)?

Yes, Thrifty has pick-up services available from Norfolk airport (ORF).

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