SUV Rentals in Van Nuys, California

Great car and good service!

Customer service was terrible when picking up our rental. We Made a reservation to only be told they weren’t taking reservations for that day because they didn’t have cars to rent. We waited for an hour to get a car. The agent handling our reservation was very dismissive , rude, and overall unprofessional. There was lack of communication from the agent and simply came off with a bad attitude. Did not walk us through our agreement and simply wanted us out of her way.

Customer service Agent named Paul was very efficient and helpful .car was very clean . I wish more drop off places were available to return the car . From now onwards this would be the only company to rent the car for future . Thanks.

Car was VERY twitchy on the road. Even the most minor bumps caused the vehicle to veer and skip dangerously. This would appear to be symptomatic of cheap tires or bad suspension.

Great range on the vehicle. All the way to Vegas and almost a quarter tank left in the Nissan Sentra!

The guy at the desk was all by himself. No help in the lot. Windshield was very dirty on the inside. Took 30 minutes to get the car. Returning the car went much smoother.

Very accommodating, helpful and customer service oriented.

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The process was efficient — and that Hertz location is a well-oiled machine. Rich was super friendly and efficient and helpful, and mad the rental process so smooth. Thank you, Rich!

I made a reservation for 4 days here using kayak (late pick and late drop off). I later found out the trip would be delayed for a day and contacted the Hertz location about possibly picking up the van in the morning rather than the day before, but I also wanted to confirm if I can get a lower price for it. The man on the phone confirmed I would be able to pick up the van in the morning and have a lower rate (and to call the office the day before in order to confirm a better time). I asked him to please have this changed for me and If he can have the reservation set to 11 am (as discussed over the phone). Keep in mind I made this reservation change 2 weeks before the day of the trip. Fast forward to the day before and I tried calling in the afternoon about my reservation. No luck, no one was picking up the phone. I tried call throughout the day hoping to reach someone and kept getting the machine. By the time 6pm came, I was sent straight to voice mail (place closed). I made a total of 45 calls and was not called back. I checked the reservation online and found the reservation set to 5pm (not 11am) at the same rate (not lower as promised). This was no good because I needed to leave before noon in order to make my trip. The day of the trip I tried calling almost all morning and was still not able to get a hold of anyone. I was calling from 8am to 11am with no luck. At this point, I canceld my reservation and made a last minute pickup at enterprise. I was fine with picking up the van the day I was originally booked, but why promise to change the reservation in the morning while insisting the price will also be lowered and not following through. I do not recommend this location and will stick with another provider if possible.