SUV Rentals in Steamboat Springs, Colorado

Great experience with staff & pick-up/drop-off. Staff was very accommodating. But the VW Jetta was very pricey and poorly maintained, had sensors malfunctioning. Maybe that’s just the nature of VWs. We find Fords are typically more reliable.

The car was filthy on the outside, and much smaller than what I was told I would be getting.

We did not get the car we originally rented - or any choice- we were given a black, dodge challenger

Beware. Did not receive car reserved for rental. Car was to be a Ford Mustang convertible (or similar), but was given a Toyota Camry (entry model) instead and was told it was an upgrade.

First off, whenever I got to Hayden Airport, Colorado, there was nobody at the desk for 40 minutes. Was supposed to have a sedan with good gas mileage, they gave me a keep compass. Was uninformed that the would take $500 over the price for using a debit card, and didn’t find out until I checked my bank statement. Vehicle was not cleaned & had a McDonald’s bag with two old burger boxes & some other trash stuffed underneath the seat. White powder covering the side of the passenger seat & down on the crevice between seat. I filled the rental up on my way to drop-off, but during checkout, Hertz tried to charge me as if I brought it back with 3/8th if a tank ($87 more than a $62 rental) The only thing saving this review, is the fact that a very kind customer service rep. at the Denver Airport adjusted the charges for me, however I’m still waiting “7-10 business days” to receive my $500 refunded. I’ve used Hertz religiously during travel, but I will definitely not be using them again.

I’m only 67 years old, and assumed I was far too young to drive a Buick, but the Buick Enclave was a wonderful car; responsive, nimble, comfortable, and full of tech that I wouldn’t have expected. The agent at the Hayden Airport who checked me out and back in again a week later was a very nice person: asked about our trip, asked about the car, and just showed a general interest in our well-being.