SUV Rentals in Southaven, Mississippi

There wasn’t even a car available for me when I was there and ended up being stranded because I was not a priority even with a reservation. I will never use them or their business again. And if they are in business with Kayak, maybe not Kayak either.

I had an SUV prepaid and reserved for a 10 AM pickup. When I got to the booth, I was told that there was a 90 minute to 2 hour delay. I waited over an hour then agreed to take a smaller car. I was told that there was no way to know when I could get the SUV I had paid for. There were 2 other people in front of me still waiting on SUV's. Then when I returned the car at 6 AM, they were not open. I had to drop it and hope it was still there and in good shape when they finally opened. DO NOT USE DOLLAR

I made a reservation months in advance through priceline and when I arrived there were several people ahead of me stranded. Dollar had no cars available and had made no attempts to alert people or make other plans. We were all just stranded. I ended up renting through another agency and now have to fight through priceline to get the refund for the portion prepaid. Breach of contract all around. I will never trust them again with any travel plans.

First, I paid for the car via Kayak. When I showed up to pick it up, I was told that third parties like Kayak had overbooked and there were no cars available. This left a lot of people stranded at the airport scrambling to try and find a car with another service. I would not suggest anyone use this if you want something guaranteed when you pay for it.

They don't honor same day reservations. So I make a reservation with Kayak, only to get to the Thrifty counter and find out they wouldn't honor it. I had to go to Alamo and ended paying $170 more than I was quoted for Thrifty. Poor experience.

No cars available on pickup time, and no suitable place to wait for it

I did not end up renting the car. When I arrived at Southaven Enterprise I was informed that I could not drop off on my drop off date. The store was going to be closed on my drop off day. Although I was able to use that day as a drop off date when booked the car, I was told I would be charged a late fee because they would not be open that day. I agreed, even though it wasn’t my fault they were closed on my drop off date. Then, at 4:00, I was told they didn’t know what SUVs were available at that time. I was told I would have wait an hour or longer to get my rental. I decided to leave and not use the rental.

My experience with the employees was fine. They were nice and were able to resolve my issue, which I appreciate. However, I was very unhappy with the overall transaction. I rented a standard car on Tuesday to pick up the following day and have for 3 days, returning Friday. I received a confirmation of my rental. When I arrived to pick up the car I was told they were sold out and that I could be on a waiting list for the next day. Since I was leaving town immediately that was not a viable solution. They offered me a tiny compact car, which would have been too small for me and my traveling companions. So they offered a truck, which I accepted. I do not like to drive trucks, they do not handle as smoothly, they're not as easy to drive and park as cars and they have worse gas mileage. So while they were able to meet my immediate need it was not an ideal or pleasant experience. Also the truck smelled like smoke and weed. Enterprise should not rent out cars if they're not available - it's a very stressful and unpleasant experience that will likely impact my choice of rental car companies in the future.

getting your car could have been better. J who helped us did a great job.

If they could use a debit card like a credit card. Maybe thinking if it be available to the customers that they could use their debit card to be able use it for rental of cars. Cause some customers don't have credit card,they only have debit card or prepaid card these day. So your company may give it some thoughts into this, it may help new customers to come to your company for rental of a vehicle. Thank you.

Booked suv… get there for pick up and they don’t have any vehicles…. Says online let’s you book vehicles that don’t even have and doesn’t know why… very disappointing

The personnel was very helpful from the start to the finish. Very warm and inviting. This was one of the best experience I have had in renting a car for all the years renting. Five big fat stars.

I reserved a truck. Got to your store and was given a suv. I needed a truck specifically for moving and hauling a trailer. Instead, I needed to extend my rental an additional day, which cost me $120. I'll be renting a truck again soon, but not from you guys. Overall, not happy and out $120 and an extra day off work. Not thrilled....