SUV Rentals in Liverpool, New York State

I returned the car several days early and no one Let me know f I can get credit back or even if they have the car?

I rent cars at the Syracuse airport several times per year. My experience has ranged from "fine" to outright horrible. I will only rent from Enterprise from now on. I had a great experience with a very friendly clerk at check-in. A nice, clean car that doesn't smell like smoke - no small thing these days - and a friendly staff member at drop-off. I'm moving my business to Enterprise.

There was one issue with our rental initially, but Enterprise made it right immediately. Would definitely rent from them again!

No hybrid

While there were many cars available I was assigned a Chevrolet Spark (sub-compact) by the desk agent. I am 6'3". The car was a 2020 model with 40,000+ miles, had not been cleaned from the previous driver, had bald tires, and warning that the oil life was at 0%. $500+ for 3 days in an uncomfortable and potential unsafe vehicle.

They were closed during the promised drop off time and charged me extra to go to another location at 5 in the morning.

Heavy Cigarette smell in car Charged us double the price on our credit card even though receipt is for correct amount. Still disputing this matter Very difficult to contact local Avis.. rolls over to national call center.. very frustrating

Vehicle needed maintenance, vibrated badly probly needed a front end alignment or tire balance. Only had to use it an hour a day otherwise would've taken it back.

Should have been told to call my insurance company. Windshield very cloudy,hard to see out of. Had to clean.

Steve in the Syracuse airport was excellent and that’s it. The car was clean and he was very helpful and understanding of our situation on how we were treated by the other location. However the my experience other than that was subpar to day the least. When I went to pick up the car at the West Geneses location Syracuse it was a disaster. Our reservation was canceled without reaching out to us and the car was rented to another family. When we tried to get an explanation we were told we weren’t there by 9am turned around gave us the phone number to corporate and said this is all I can do to help you. When we realized the family behind us turned the vehicle we asked to rent that one she said no your reservation was canceled and I had to go through the entire process again and didn’t help Zero with anything. When I called corporate it was the same pretty much being passed around and everyone really not trying. I was able to speak to someone who found us a vehicle at the airport location across town and no way of getting there. I had to find transportation to get us over there lost pretty much several hrs of my daughters graduation just trying to fix a problem that was created by you even after I had confirmation on my end. I can continue with plenty more . I hope someone from customer service at least tried to make this better somehow on how much stress they caused me and my family on this was supposed to be a joyous celebration and weekend.

I prepaid for this rental but then got charged $20 more than that amount. Just enough to notice but nor enough to waste time collecting. Just a bad experience and no more Budget/Avis. This never happens with Enterprise.

They were great but a little hidden in the back if a warehouse building.