SUV Rentals in Huntersville, North Carolina

They didn’t have cars

The person at the desk lied to my face about me not having a reservation, even though I just got off the phone with enterprise who said my reservation was NOT cancelled. The car I was supposed to get was sitting outside, but would not be given to me. I had to get an Uber back to charlotte to get a different car.

You make it quite clear the pick off and drop off locations, first time user so Learning curve might come into play but $80 in Lyft ride to fix the problem caused by you will seriously decline reapet business.

I flew to Charlotte because I had the rental car setup in Charlotte. That's very important to understand because I would not have flown there otherwise. When I landed I got a voicemail telling me I had no rental car. I called them and they said they have nothing for me and they have no responsibility to help me or do anything. They said its just a reservation. I said can you please help me, I am literally stuck in Charlotte with no place to go. I was driving to Charleston to a hotel for a wedding. The guy told me give me a few minutes and I'll call you back. He never called me back. I had to book a flight for over $800 for my wife and I too fly on to Charleston which is insane.

I have visited the office as my reservation, and the guy in the office refused to give me the car and refused to complete my booking, I give him all the needed documents: 1- Valid passport with valid B1 US visa 2- valid international driver license (Jordanian license) 3-Valid credit card with my name printed on the card 4- my booking confirmation number the employee refused and said I have my own role and I can't complete the reservation here because you hold a non US-driver license, he said you can go to avais office in Charlotte airport, I called the airport office and they said we are fully booked, but you must be okay with your reservation according to our policy I returned to the office and I talked to the same guy (he refused to tell me his name), I told him this is your policy in regard to international travelers and you can find it in your website if you don't want to read it from my phone, and there's nothing prevent you to complete my booking and give me the car, he refused again and said I have my own roles and I don't have car's for you and I'm done with you, you must leave because it's 6:00 PM and I want to close the office. And he left me outside without a car and without being able to complete my reservation and he disrupt my whole plan which I rent a car to do it. Unprofessional, rude and disrespectful employee and I will never deal with this disgusting company (Avis) anymore.

They called the day of the rental to say they didn’t have any cars. You need to reflect that on your site. Code is an extra &200 to use Turo