The service at pick up was great! LUCIA was super kind and explained everything well and she really helped us with finding a baby seat as her colleague had not added it to my reservation back in October (I picked up car in December). Car was almost new, great small car. I had booked via Expedia, they did not show all info regarding deposit amount and insurance costs, if you book there is a 1500$ DEPOSIT and you MUST take an insurance on location; the lower the insurance the higher the deposit.