Car Rentals in Győr, Gyor-Moson-Sopron

Hertz provided us with the drop-off location in Szekesfehervar on Friday morning. No one was at the location to receive the car. The documentation provided 3 different numbers, of which for 2 no one picked up, the last one gave us another number. That person gave a next number and believe it or not, we got another one after that, with a person who had no idea what we needed to do. He did know that no one would be around until Tuesday morning, which is 4 days later. We agreed to leave the car and provide the keys to someone at the fuel station next to the location. On Tuesday we received back our bond. A week later, Hertz took AU$750 from our account without any notification or explanation. We called them and they told us they would send an email with a picture of a "small scratch at the lower front of the car". We never received an email. We complained again later and they it took 3 weeks before we received another reply, them justifying taking the money for a scratch at the very bottom of the car, that we did not make, that is not $750 and on a car that was already moved when they made the photo, so could haver been done by anyone since we dropped it off. This is outrageous and unacceptable. We will still complain and escalate this, but will never go with Hertz again. It would good if Kayak makes the effort to let us know that they have seen this feedback and can try and help, since we organised the car through you. Kind regards. Jan. (jan.delaet@tpg.com.,au).