Car Rentals in Chiefland, Florida

I had a tire problem with my rental. It was determined not safe for my long travel back to SC from Gainesville. I was initially told to go to Gainesville Airport for a switch out of vehichles. Upon my arrival there, there were no cars available and several people waiting for returning vehicles. I called the roadside assistance and after a good while told I would be able to have a car guaranteed but would need to drive to Ocala Airport ( 47 more minutes away). Upon arrival there I was told there was no message for them from roadside assistance and there were no cars available. After two hours there, a car was returned and I was on my way. All representatives were courteous but said they run into this all the time. Cars are promised without checking with the location. This is poor communication. I was also charged $43+ over my original quote. When I called they said it was for gas. I filled the tank minutes before turning in ( a day early) and the representative was again courteous and said I would be refunded which is the right solution. I would like to ask for compensation for the runaround for the better part of a day on this trip. Again all reps were courteous but your departments are not communicating with each other. Valerie Johnson

Pickup was a breeze. Representative at pickup location was extremely helpful and polite. Had no problems. Drop off was a much different situation. The representative that helped us was quite rude and had an attitude with everyone that approached her first assistance. We had the same representative when we returned from our cruise to rent another one way vehicle. She had an even nastier attitude and almost refused to rent me the vehicle without a credit card. I presented her with the debit card that I originally used for the first rental with no problems. She claimed that my credit based off that debit card was not good enough however there were plenty of funds in there to cover the rental. She never even requested my social security number so I'm not sure how she pulled a credit report. She definitely did not have authorization for that.

I broke down on vacation and they were very helpful and quick about getting me the proper vehicle for my needs and getting me back on the road quickly