Car rentals in Arlington, Massachusetts

Arrived home safely. However, 6 hours into cross country trip from Boston to Scottsdale vehicle conked out. Waited 5 hours in rest stop in early evening and no-one came to help. Called Enterprise 25 times and were continuously looped through to different enterprise employees. They do not have on call service in case of breakdown of vehicle. Finally decided to drive vehicle - which we believed to be unsafe - to destination 2 hours away. Next morning drove to DC airport Enterprise for replacement vehicle. We had to take van - not the premium luxury SUV we rented - they had nothing similar. Then resumed trip only to find ourselves in snowstorm as we entered OK. White knuckled driving to our next stop because the van was sliding and skidding through the snow/ice. After arriving in Scottsdale discovered we needed to call numerous times to find similar vehicle. We never did. Albuquerque Enterprise branch was the only helpful branch - we were able to get SUV but it was not premium that we had initially rented. Upon our return the original branch reduced our rate and apologized.

Nice people there, and bring car to me very fast. I choose the lower price plan that let them pick whatever car they have to me, they give me a nice Toyota Sienna XLE Hybird, car is clean inside but they didn’t wash the exterior.

I needed to pick up and drop off AFTER hours, which I coordinated with Medford Hertz PRIOR to arriving. They educated me on joining the Hertz Gold Plus program and completing ANY car rental, to activate the after-hrs Medford pick up to "skip the counter". No one else had cars in Boston Logan, so the day before, I rented a car for a few hrs in my hometown in order to get the Medford MA skip the counter car. The rest of my experience was great too! If you try to pick up after they are closed and don't pre-arrange, you will likely NOT get a car. Thank you Shavaun!