7 passenger van rental in Mississauga, Ontario

Extremelly good.

Great service for pick up and drop off

Reservation was taken, talked to Thrifty customer service twice to confirm and adjust booking. I even talked to someone at the location directly about the reservation. I was called the day before the rental (I was driving my family to NY for a wedding), and they said no van was available, and on top of it, there wasn't one available until Sept when my booking was for Aug 16. Garbage service, no accountability, poor customer relations. I would recommend that nobody uses them.. if there was a rating lower than poor, I would select that.

Nothing 😞

At the time of pickup, they didn’t even have the right size vehicle I reserved. I reserved a mini van and they wanted to give me a 5 person suv when I need a 6-7 passenger mini van. Thankfully they did have one come in that morning but I was there for over an hour. Then they had to clean the van while I waited also. Drop off, I was also there for 45 min- hour.

On the 2 May, after a long distance flight from Europe, I arrived the Viscount Station in Toronto Pearson International at 18:10. I called Ace car hire and the lady who answered the phone told me that within 7 mins someone would come to pick me up. It was a wet and cold day. After 20 mins there was still no one came. Then an Indian couple came out from the lift with luggages. Another 10 mins past and a car came. A girl and the driver came out form the car and the girl greeted the Indian coupe happily with a hug. I asked the driver if he was from ACE and he said yes. Then I realised the driver had already put the couple's suitcases into the back of the car and there was no more room for me and my father, even though it was a 7 seater. The driver then told me that another colleague would come to pick me up in 5 mins. But I waited for another 15 mins before the other driver arrived. So altogether I waited for about 45 mins instead of 7 mins !! He drove us to their office, and actually it was less than 2 mins from Viscount station by car. We went into the office and started filling up the car hire form. But the guy, the one who picked us up, was so slow. It took him about 40 mins to complete the whole procedure. Then he told us he goes to get the car for us. Another 15 min gone by until he turned up again. The car is so old and dirty inside with more tham 100000 km on the clock. It was the worst car i ever hired. The tank was empty and he told me to fill up the car before embark my journey. So finally when I drove off, it was more than 2 hours to get the car from the time I called their office. My mother, my boyfriend and my brother were waiting in the airport for me to come with the car all this time. The car also had no power. Anyway I will never use ACE car hre agian.