Jeep car rentals in Vancouver

Great. Return was easy.

Excellent. But they should have told me there was a toll sticker on the front window.

Excellent service.

All went well according to our plan with pick up and drop off with friendly customer service, and I’m very pleased with the staffs.

My reservation was canceled when I got there to pick up the car

Heather was amazing in Palm Springs

Service

Easy pick up and drop off I was pressured to purchase insurance despite having my own coverage Charged extra because of paying tolls before hand because driving outside San Juan Charged extra for a second driver Paid more than double the price quoted

When I made the rental online from Kayak, my receipt clearly stated that the total charges for the rental would be ~$600CAD and I had also purchased insurance through Allianz for an additional $75. When I went to pick up the rental I was charged an additional $506.00USD in other fees and more insurance (apparently the insurance that was rented through Kayak was not comprehensive as stated on the website.) I was informed that I would be reimbursed $200USD when the rental car was returned. To my dismay, when I returned the rental I was charged AGAIN an additonal $506USD plus another $100USD “cleaning fee”. Completely unsatisfied and I will be contacting my credit card company to dispute these repeat charges.

Hello, I made my reservation online. When I got the the pickup counter I was told the prices in my online reservation were wrong and that it would be substantially more. I understand the need for a deposit, but the gentleman at the counter said the deposit would be $5,000 and the rental would be $367.25. I was quoted $2500-$3500 for the deposit by your websites customer service when I reached out to let them know of the experience. Online my rental was quoted at $208.61. Only the $3500 deposit option the counter man said matched what your website provided. Nothing else matched. There were cheaper deposit options, but the rental would be more than triple my original price. I was told $3500 deposit and $512.81 for the rental. $1000 deposit and $618.56 rental. $500 deposit and $671.46 rental. I ended up going with a different provider. This was my first and only time using Kayak. I know one persons business won’t affect you, but if they continue to tarnish your reputation and reliability it will eventually hurt you. I wish you would reach out to them and fix this for the next guest who tries to use you.

We had exceptional customer service!!! Perfect experience!

Have the rental available plus you kept $44.00 I cancelled at the desk

Drop off was terrible. The Thrifty counter was closed. All signs pointed us towards the counter which was closed and barricaded. Ourselves and other Thrifty customers were wondering what to do and were circling the location creating a traffic jam. Finally, we asked someone at Hertz and they said all Thrifty customers were supposed to return to the Hertz counter. A simple printout or signage could have helped us and avoid the traffic jam. Terrible customer experience.

The staff was really friendly and helpful. The car was super clean.