Ford car rentals in St. Louis

Beware the insurance scam. Declined the coverage on kayak and they still added it back in at the rental counter. Had to fight with Thrifty to remove it.

My experience with Thrifty and Kayak was beyond disappointing. I booked a one way trip with a minivan from the Orlando airport as our family’s flight was canceled. After waiting in a long line, the agent (who refused to provide his name) told us that there were no more minivans available and that they only had four seat sedans. I reiterated that we booked a minivan because there were six members of our family. He said we could probably seat five in the sedan, but then became very rude and borderline hostile when I said that wouldn’t be possible because there were six of us. I asked if he could tell me the cost of a second vehicle and he said he couldn’t. Additionally, prior to arriving at the airport a family member had called both Kayak and Thrifty to confirm we’d be able to modify the drop off location from Boston to the Savannah airport and was told that was possible at the rental counter. When I asked the man at the rental counter he said that was not possible and that I had to modify this with Kayak. I, as well as family members tried calling Kayak multiple times from the counter and the calls were either dropped or we were told to use the website. When we went to the Kayak website to modify the drop off location, we all kept getting errors saying the reservation couldn’t be found. Needless to say, the experience was incredibly stressful, unfriendly, and inoperative for our family’s needs. I am still working on receiving a refund for the money I was charged for insuring the car I never rented. Our family spent nearly $1000 on an Uber to drive the 4 hours we needed the car rental for - a cost that should be reimbursed by Kayak. What an incredibly unacceptable experience trying to use Thrifty through Kayak - a family of six (including children) were left stranded with no options for a resolution.

Everything went fine. Great car and a good price. The return was only made difficult due to roadworks around the car yard.

Nothing

I liked the helpful staff

Worst experience ever. Called in the am to tell me they did not have a car but would have one later that day. I called two hours to verify they would have a car before close. They told me they were waiting on the truck to arrive with the SUV’s and were given permission to stay after close until all customers received their rental. Needless to say it’s been a week after my reservation and never received my rental. The company did not make any type of follow up call about my rental. I was forced to find another vehicle during my kids spring break. This reservation was made a month in advance AND they called me a couple days prior of the reservation to confirm. I will never rent from Budget again.

After 2 calls to the Cancun Airport Budget office being advised I could decline insurance with my Chase card coverage and a $2k deposit on my credit card. They wanted $700 I said NO, then $500? I said NO my husband stepped in he negotiated it to $365. What! It was a SCAM by SCAMMERS

I never got a car. I got a "courtesy" call to say my rental I had reserved for over two weeks in advance was not available the day before I left. And that they weren't responsible for my refund

I paid for my reservation through kayak but they charged me the same amount again

The Enterprise Airport office in St Louis saved the day! And I am grateful. Listened carefully, got me the car I needed (though it was "smoky" for my drive across Missouri, and overall I was satisfied. Keep the smokers away from your cars!!

Everyone was great. They called prior to pick up to verify the type of vehicle I needed and to give me their operating hours. The vehicle was clean and we had no issues with it for the trip. I don’t rent cars often, but this location was so very kind and just plain nice. If I ever need to rent a car I will go out of my way to rent from them. Abby was the best.

not oversold on car reservations! never got my car. Thank god for Turo!

When we arrived there were two clerks who moved slower than molasses on a January morning. The gentleman at the Budget counter was argumentative and rude. The lady was a bit more with it but disinterested in helping very much. We were in St. Louis because my partner was dying, my son and I needed to get there as soon as possible. We reached out to the online provider, and they were very helpful. I am so glad they were able to assist us in changing the reservation and obtaining the rental vehicle. I will not use Dollar services again.

STL location of Dollar was very efficient and easy. Shuttle was fast and available

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Frustrated we didn’t get the car we reserved

The service was so fast in St. Louis. They put other branches to shame. I travel weekly and I’ve never been dealt with as fast. The manager’s special deal was super cheap compared to usual prices. Great rental.

Requested pick up at STL airport @5:00 PM. Kayak made the reservation at an "off site" Hertz location (not at airport)... that closed at 5PM. There was no "heads up" that the reservation was at a different location than I requested... you would have had to look up the address. When I took the Hertz shuttle to the airport rental office, I was told that the airport lot was out of cars and that the offsite location was closed until the following morning. I was stuck in the airport with no car! Since I was meeting customers and staying out of town.... this was a major issue! Kayak should have highlighted that the rental location they selected was different than I requested... and NEVER should have booked the pick up at the time the office closed!

Sorry for the long line, but service was worth the wait!

You still have over charged me $160. I spent more than 2.5 hours trying to rectify this all the way up to management, and even after signing a 1 way contract from STL to SPI somehow you (AVIS) put in DFW and added an extra day even thought the car was used for a total of 10 hours from pick up to drop off to the location I contracted for...not DFW. I will seek remedies through the Attorney Generals offices of both states. I believe you regularly fraudulently over charge clients in similar manners and then exasperate and wear them down transfering them numerous times to bogus other transfers and finally making them give up. Disgusting and not without consequences and accountability. Quoted and signed for total charges of $144 and then charged $920 for a 10 hour rental!!!!!!!!! Also talked down to repeatedly like an idiot... How is this for a review? Imagine if this happened to you or someone you care about. SHAME ON AVIS! Absolute Fraud!

I was never able to get my car. I’m hoping I don’t get charged for a car I never picked up. Even though the pick up was supposed to be at the airport, my car was not there. I had to make a whole different reservation.

Overall very good