Toyota car rentals in Sarasota

Good experience, everything was handled efficiently and on time The shuttle was ready to pick up to and from airport. The car we got was very basic so at times it struggled to drive uphill but we made it.

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

The price is very good but it takes a long time to deliver the car

No window washer fluid. Couldn’t connect to wi-fi so had to use Google maps only on my phone.

They had plenty of cars and agent was knowledgeable and quick

Wonderful customer service. Great automobile. Excellent experience

Car was at wrong location.

The people working there were great! Really went above and beyond! Unfortunately our flight was changed to a few hours later though and we ended up having to pay a full day's cost for the rental car and that didn't seem right.

Great professional

Waited awhile for car to come from back lot but other than that, it was great

Easy and quick!

Very well

It was largely my fault. Was in a hurry and reserved it at wrong location and hertz couldn’t help us and ended up paying a much higher rate to rent again. Losing original rent fee. Lesson learned

car not clean.

Not sure whose fault it was, but the pick-up location for my rental closes at 12 on Saturday and with my pickup time being at 12 it caused a problem. If I had showed up a minute later I wouldn’t have been able to pick up the vehicle. Car was fine, a little musty but other than that it was ok.

Being charged twice, once online, and then again at counter, was discouraging, and deceptive. I will not use Kayak again for car rental.

All good except car smelled like smoke

Pickup was a bit slow, as it was Easter Sunday and the Dollar and Thrifty desks were closed, and I had to queue up at Hertz. Otherwise, the service was fine. The car was OK, but could have had more baggage space behind the third row of seats.

I booked through Kayak and got a call from Avis an hour before my rental letting me know that there were no cars available.

I loved the customer service, (Sarasota) it’s efficient and amiability make it easygoing my process.

The location did not have a full sized as reserved, they said we were upgraded to a small suv which seemed like a downgrade. The car wasn’t cleaned. But on the bright side we were comped for gas