Toyota car rentals in Santa Monica

Except for a fairly long line at pickup, the rest of the experience was seamless. Such a well-organized process! Wonderful car. Thx!

The wait to get a car was 2.5 hours. As I’m in line, I can hear the representatives & how kindly they treat the other clients. When I got to the counter with my reservation that had unlimited miles, they discriminated against me and told me the car was for 150 miles only and I would have to pay 50 cents per miles after that. The funny thing is, they never asked for my ID, they never asked to see my reservation, they never asked where I was headed, they never asked for my flight information like they did everyone else. They decided that I wasn’t fit to drive their rental car. To give more context, I had on a t-shirt & shorts because it was hot outside. I also wear a mask when traveling due to the overexposure to people and germs. I am in my 30s but most people think I’m in my 20s. I am a doctor and I have my own business. I was traveling for the holiday weekend because my aunt passed away and I missed my last hospital visit because I couldn’t get to my destination because of the older gentleman at the counter decided to treat me less than human. I’m currently grieving but I have reached out to my lawyer to see what can be done about this situation because I lost a lot this day that I can never get back. I hope the people who work the front counter at the LAX location find peace because I did not ask for any special accommodation, I was never rude nor did I argue with anyone like other customers who still received a car unlike me. I just would like to be treated like everyone else.

1.Lower rates. I paid $152 for a one day rental. Seems a bit high. 2. Better airport shuttle. Took 45 mins for a shuttle to arrive to take us to the airport.