Mercedes-Benz car rentals in Punta Cana

The girl in the front desk with glasses needs customer service training. Very rude. Also they charged us$56 for tolls and when I went to pass thru a toll booth the ez pass Had no funds. Paid out pocket and it was $4 us. Why would you charge $56us? Scamming people is not a good business practice. Got my money back and in the future I would NOT rent from this company again. Allied truck and car rental- Routes car rental. Scam

Honestly, the shuttle to pick up and drop off to the airport was not available for me at all. After calling the place again and again, no once answered. I had to take an Uber to the place. Once I arrived there, the wait for the rental took me 2 hours and 37 minutes after getting to the place before having a car in my possession. There are extra hidden fees that were processed as transaction from my credit card. That was on top of getting a complete insurance. At the day of checkout, the car was checked out and pictures taken from all angles of the car, and the agent said everything was fine, but still another transaction was processes, once I asked, he stated that there was no transaction, to which I showed him the date and message notification, to which he denied was them. The car was given to me dirty and then I was asked whether I wanted it to be cleaned or not, to which I replied of course. The price does not seem expensive at first, but it builds up when you get there. I would recommend another car rental location. This experience was not pleasant in any way. The only thing I appreciated was getting dropped off to the airport by the agent who used the rental I just dropped off to drop me off at the airport. His reasoning was, if we waited for their shuttle to the airport, we would most like not make it on time. In other words, they don't have a reliable shuttle system.

Cobros no especificados al momento de la reserva, 75 usd adicionales por el seguro más un depósito de 250usd cargados a la tarjeta de crédito. No volveré a rentar un auto con ellos.