Ford car rentals in Minneapolis

Angel was very nice and helpful during check out. No issues with return.

all was excellent. still too expensive but that's what it is

Fast, helpful, considerate.

Great. Return was easy.

Excellent. But they should have told me there was a toll sticker on the front window.

Excellent service.

Originally we hired a Tesla, I recieved a call a few weeks out and was advised that their shipment of Tesla's wasn't coming so instead I would be getting a Toyota Corrola or similar. I asked if there was a better option for the same price as in terms of comfort and style, the Corolla wasn't quite at the same level as a Tesla. I was told "no" that was my only option. In the end, we were given a KIA Cerento Hatch, which is worse than a Corolla in terms of style if toy ask me. Practical, but small, for 4 people with luggage, will not be doing that again.

Antonio, when I picked up my car noticed my return location was not correct and he made an adjustment. I would not have noticed that. I am very grateful that he did that. Thank you.

Easy pick up and drop off was great.

Easy access nice sales associate

Pick up wasn’t very smooth, had to wait longer than expected.

The car booked wasn’t available they didn’t upgrade my can or give me any car Instead . the Agent’s were helpless, careless and so ignorant with me .

Good experience, everything was handled efficiently and on time The shuttle was ready to pick up to and from airport. The car we got was very basic so at times it struggled to drive uphill but we made it.

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

The price is very good but it takes a long time to deliver the car

I reserved a 'standard' car. When I arrived they didn't have the car I reserved (basically didn't have any standard size car to give to me), and told me they could upgrade me to an SUV for an extra $20. This is horrible customer service- if they don't have the car I reserved, they should at least comp the upgrade. But what was even worse was that the "upgrade" SUV was something called a Nissan Kicks, which is not really an SUV at all and is actually much smaller than the car I had originally reserved. So ultimately I ended up paying more for a downgrade. Terrible experience.

The service itself was great. The insurance options provided during the checkout process suggest that their insurance is mandatory, which it is not.

I had a reservation to pick up a car at 2pm, and was told when i arrived at the rental counter (Promptly at 2pm) that I would need to wait at least 2 hours for the car that I had reserved 2 months ago. This forced me to Uber to my meeting that I had scheduled for 4pm.....

I had a car rented for an 8:30am pickup and when I got there they said they wouldn’t have a ar for at least 2 hours. There were no cars to be had so I have to Uber to and from Rochester MN for $200+.

When I entered the vehicle it smelled like smoke. After driving it a bit we realized the smell was of marijuana. After driving to Florida with newly purchased air fresheners I started looking for the source. I found 2 sizable buds under the drivers side passenger seat along with a large amounts of loose leaves. Unfortunately this did not fix the issue. We had to drive back to Mn with that nasty smell. Very dissatisfied by my experience and am telling all who will listen. I will be expecting some or all of my money returned.

The car was in poor shape. The heating controls were stuck

Everything was great.

Wonderful

Excellent and I’ll rent again!