Mercedes-Benz car rentals in Lyon

They cancelled my reservation at last minute notice. Very upsetting.

They refused to provide the car I rented and stole my money.

I have a MAJOR COMPLAINT. I booked a car through Kayak. I was given an INCORRECT PICKUP ADDRESS on both the website AND in a confirmation email. The incorrect address I was given was: St Peters Street Maidstone, ENG, United Kingdom ME16 0SN This is conveniently located near a train station, and that is a major reason I booked. But there is NO EUROPCAR at that address! Instead, upon turning up, and calling Europcar for help, I found out that the real address is: Units 4, 8 Union Park, Maidstone ME15 9XT This is MILES AWAY, and it required a half-hour taxi ride for me to get there. --- Now, there was a separate issue, that I accidentally made my booking for the wrong date! I intended Tue 12 Nov, but accidentally booked Tue 19 Nov. I did not notice this mistake until after I had made the inconvenient, expensive journey from the incorrect address I was given to the correct address. Europcar there were able to help me with a new booking, and I cancelled the old. Notwithstanding the above, I would like to know how you will remedy the problem of the incorrect address shown on Kayak and in confirmation emails, and compensate me for inconvenience that caused.

The efficiency at the pick up and pick off

Nobody from Enterprise was at Nice airport when we return the car at 7.30am. Except this everything was perfect.

Drop off in Paris would have been easier if steps had been explained before hand. Everything else was excellent.

Europe car staff was rude and untruthful. Car had damage on every body panel. When you refuse extra insurance they force you to sign a contract promising to pay nearly double the MSRP if the car if it is damaged. (Fiat 500 MSRP 17k insisted I sign to pay 30k USD)

The car assigned was missing a hubcap and had body damage from a previous rental. No after hours drop off instructions provided for destination, and dark desolate Eurocar drop off location in Grenoble. Due to miscreants loitering in the dark in the area, decided not to risk my life, and left tand incurred an add’l days rental to return following day.

Loved the people who worked there!